Job Title: IT Operations Coordinator

　　Department: Information Technology

　　Reports to: Technology Operations Manager

　　Location: Remote

　　Compensation: $60,000 - $70,000/year

　　Schedule: Monday - Friday, 35 hours

　　Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional

　　Health’s groundbreaking solutions have delivered high quality services and support, when,

　　where and how people need it for over 50 years. Through our state-of-the-art

　　technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

　　Position Summary:

　　Are you passionate about helping technical teams deliver value? Do you have experience

　　assisting with the management of daily IT activities and administrative tasks? As an IT

　　Operations Coordinator at Vibrant Emotional Health, leaders in mental health innovation and

　　suicide prevention, you will contribute as a key part of the IT team in performing the daily

　　functions and meeting project deadlines pertaining to initiatives – large and small – that impact

　　health, wellness, and suicide prevention for tens of thousands of people.

　　Essential Duties and Responsibilities:

　　● Assisting with handling and fulfilling IT software and hardware requests

　　● IT account auditing

　　● IT hardware troubleshooting

　　● Basic Office 365 user account creation and maintenance

　　● Basic Office 365 distribution list maintenance

　　● Handling IT expenses and processing invoices - gathering packing lists and purchase

　　orders, preparing them for review / payment

　　● Performing administrative tasks that are key to delivery of IT initiatives and services such

　　as creating and formatting Office documents, scheduling meetings and handling

　　organization communications.

　　● Providing standardized breakdowns for recurring invoices, coordinating with other

　　Vibrant administrative resources for resolution and payment

　　● Assisting with IT projects as needed

　　Qualifications:

　　● High school diploma/GED required

　　● 2-5 years experience in an administrative role preferably related to IT

　　● Basic understanding of the work that IT does related to support and development

　　● Experience with IT procurement a plus

　　● Familiarity with IT equipment (laptops, peripherals, etc.)

　　● Excellent communication skills

　　● Proficiency in Microsoft Office

　　● Intermediate skill level in Excel (formulas, lookup tables, etc.)

　　● Ability to multitask and prioritize

　　● Great attention to detail

　　*Excellent comprehensive benefits, including medical, dental, vision, supplemental income

　　insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K

　　available. 4 weeks’ vacation, plum benefits, etc.

　　Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

　　Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for

　　positions without regard to veteran status, uniformed service member status, race, creed,

　　color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national

　　origin, marital status, age, physical or mental disability, genetic information, caregiver status

　　or any other category protected by applicable federal, state or local laws.