Req ID: RQ190536

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Systems Administration

Skills:

Incident Response,IT Monitoring,IT Troubleshooting

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Job Summary: As an IT Monitoring Specialist at GDIT, you will play a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure. Your expertise in monitoring, troubleshooting, and responding to alerts will be essential in maintaining the stability and availability of our technology environment around the clock.

Key Responsibilities:

Monitor the customer’s IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.

Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.

Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.

Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.

Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.

Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.

Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.

Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.

Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.

Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.

Successful candidates are expected to have related experience and knowledge/understanding of:

Proven experience in IT monitoring, incident response, and troubleshooting.

Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems.

Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools.

Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations.

Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.

Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team.

The following knowledge/skill set is not required but is a plus:

Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).

Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.

Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.

Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).Certification:

CompTIA Security+ required.

Relevant certifications such as CompTIA Network+, CCNA, or equivalent, are a plus.

Benefits:

Competitive salary and benefits package.

Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.

Continuous learning and professional development opportunities.

Collaborative and inclusive work culture.

Contribution to critical business operations and the chance to make a significant impact.

The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.