70,000-75,000 | El Paso, TX, USA | Full Time

IT Infrastructure Supervisor

DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

This position will work a rotating schedule.

JOB RESPONSIBILITIES:

Supervise on-site team ensuring all shift/schedules are covered

Train personnel as needed to accomplish all required tasks

Handle more complex tasks/work assignments

Attend daily change of shift meetings ensuring team knows current status of all equipment priority tasks for each shift

Ensure daily reports are completed by the team and submitted by 8PM MST

Install, configure, troubleshoot and maintain IT, audio visual and telecommunications equipment.

Install, troubleshoot, configure, and maintain IT Equipment including Alarm Systems, Video Surveillance Systems, Switches, Battery Backups, Access Points, etc.

Install, maintain, and terminate cabling, including CAT6 and fiber.

Perform daily/scheduled maintenance checks and services on equipment.

Mounting and securing telecommunications equipment such as switches, routers, and patch panels.

Testing and troubleshooting network connections to identify and resolve issues.

Conducting site surveys to assess telecommunications infrastructure needs.

Collaborating with other team members to design and implement telecommunications solutions.

Documenting all installations, repairs, and maintenance activities accurately.

Adhering to safety protocols and regulations while working in various environments.

Providing technical support and assistance to end-users as needed.

Keeping abreast of advancements in telecommunications technology and best practices.

Other duties as assigned.

QUALIFICATIONS:

Required Qualifications:

High School Diploma

5+ years IT installation, configuration, and troubleshooting on video surveillance, alarm system and network equipment

High proficiency in IT/IT infrastructure installation, configuration, and troubleshooting skills.

Practical experience of at last 3 years of cabling and termination best practices including fiber optic cables

Managed a team of at least 4 technicians working multiple shifts.

Skill Set Requirements:

Wiring and Cabling:

Installation and termination of low voltage cables (e.g., Cat5e, Cat6, coaxial, and fiber optic).

Understanding of wiring standards and best practices.

System Installation:

Setup and configuration of low voltage systems such as security, fire alarm, access control, and audio/video systems.

Knowledge of industry standards and local codes for low voltage installations.

Troubleshooting and Repair:

Diagnostic skills to identify issues within low voltage systems.

Ability to perform repairs and replace components as needed.

Networking:

Basic understanding of networking principles.

Experience with routers, switches, and other network equipment.

Electronics and Circuitry:

Familiarity with low voltage electronics, wiring, and operation.

Ability to read and interpret schematics and blueprints.

Tools and Equipment:

Proficiency in using hand and power tools specific to low voltage work.

Knowledge of testing equipment (e.g., multimeters, cable testers).

Safety Protocols:

Adherence to safety regulations and practices when working with low voltage systems.

the hazards inherent to electricity, especially high voltage.

Conduct regular hazard assessments before commencing any work tasks.

Identified hazards must be reported to the Site IT Foreman for risk assessment and mitigation before starting any work.

Additional duties as assigned

Preferred Qualifications:

Prior experience supporting the Department of Homeland Security

A+ Certification and/or Network + Certifications

DEFTEC offers a comprehensive whole life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long term disability, and educational reimbursement. DEFTEC also matches 401k contributions dollar for dollar up to 3% of employee's income and an additional $0.50 for every dollar between 4-5% of employee's income. The DEFTEC team is comprised of professionals who make a difference every day in crucial missions related to national security. Our leadership knows that this happens by employing a diverse team who is well taken care of. Our employees are our top priority making DEFTEC an ideal place to work.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact [email protected] if you require reasonable accommodations.

DEFTEC is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP and alcohol when criteria is met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.