Discover your full potential. At Tetra Tech, we are collaborating withindustry-leading experts for a sustainable future for our world. We combineconsulting and engineering with advanced analytics and technology to solve theworld's most complex challenges. Our innovation hubs across the globe willenable you to share ideas and best practices while growing your professionalnetwork. Wherever you are in your career journey, you will benefit fromworking with world-class engineers, scientists, and technical specialists.

　　Apply today and join the company that is Leading with Science.

　　We are seeking a full-time IT Help Desk Technician for our client at thePueblo Chemical Depot in Pueblo, CO.

　　The selected candidate will provide Help Desk support for the PCD InformationManagement Office (IMO) activities for hardware and software. Help Desksupport will assist in solving PCD personnel technological problems and aidIMO with technological support; maintain leased copiers/printerspost-wide; initiate service calls when needed; and serve as Help Desk,creating trouble tickets for issues not resolved at the first level. Theposition will support the tracking of IT equipment maintenance and repair. Inaddition, you will support PCD's Common Access Card issuance in accordancewith DOD Manual 1000.13.

　　The following are typical duties:Provide technical support to users of IT services at PCDAssist users with problems related to computer and communications services,including operating systems, local area network (LAN) services andvarious applications packagesGather data and perform diagnostic techniques to help identify solutions toproblemsMonitor the resolution of users' problems; expedite problem resolutionefforts and coordinate with vendors and other technicians to resolve problemswith telecommunication services, computer hardware, software and proceduresServe as a principal point of contact for resolving user questions or problemsconcerning IT automation systems, software and/or hardware problems,password violations, and telecommunications trouble and work orders.Determine the exact nature of the problem (e.g., routine, non-routine,user error, faulty data lines, equipment malfunctions, softwaremalfunctions, etc.) in order to provide or assist technicians,specialists and users with solutions to problems.Collect information from callers to be used in the troubleshooting andworkstation and/or printer services.Coordinate with the Army network, telecommunications specialists inmonitoring the LAN and Wide Area Network (WAN) and the installationtelecommunication video teleconferencingPerforms other duties as assigned.

　　Qualifications:

　　The ideal candidate will have 2+ years relevant IT technical supportexperience is preferred.

　　US Citizenship is required.Ability to obtain a Secret Security Clearance is required; current clearanceis preferred.

　　In addition, you will have /be:Experience in Windows Operating Systems (OS), Microsoft Office,networking principles, and Active Directory.Preferred experience with Department of Defense systems and Security CenterConfiguration Manager (SCCM).Familiar with LAN/WAN systems and the Process Data Acquisition and Recordingsystems.Experience in workstation image creation and image management, workstationroll-out and re-build, configuration, and maintenance of computerequipment, workstation and printer troubleshooting and repair,telecommunications and teleconferencing equipment.Strong interpersonal and IT troubleshooting skills.High levels of written and oral communication skills are required to assistusers with technology-related issues. Must be able to speak the Englishlanguage fluently.Ability to read, research, analyze and interpret general inquiries from ITusers to resolve IT-related issues.Ability to evaluate and solve practical problems and deal with a variety ofconcrete and abstract va iables in situations where only limitedstandardization exists.Ability to interpret and follow a variety of instructions furnished inwritten, oral, diagram, or schedule form.Able to work and collaborate with employees at all levels and disciplines.

　　Degree / CertificationsAssociates or Bachelor's degree is preferred.Either COMPTIA A+ and Windows 365 Endpoint Administrator Associate at thetime of hire, and able to get the second certification within 3 months ofhire is required.Current/Past security clearance is preferred.

　　Work EnvironmentThe candidate should possess a valid driver's license and be able to taketraining to operate a Gator Utility Vehicle.Lifting computer equipment is required.Ability to access cables, plugs, etc. required.May be required to sit or stand for extended periods of time.Must be medically able to pass a fit test to wear a respirator.

　　The Salary Range for this position is $22.00 to $27.00 per hour,depending on education, experience, skills, and location.

　　Tetra Tech offers comprehensive benefit options that allow employees to designa plan based on individual needs and assists in planning for long-term