Job Description

　　This person will provide hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers, as well as mobile devices. They will be responsible for configuring workstations for new users and upgrade existing equipment and software. Sets up and maintains network and telecommunication systems. Troubleshoots LAN, server and connectivity issues. Utilizes ticketing (servicenow) and hardware asset management system. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Work collaboratively with team members on local and national projects by actively participating in meetings and making contributions to ensure delivery of technology products, programs, services and improvement of Agile Product development.

　　The team's primary focus is providing daily support for staff and sales associates' end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, Telecom and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.

　　Skills and Requirements

　　3+ years of experience in desktop and network support

　　Passion for delivering a high-touch customer service experience

　　Working knowledge of ServiceNow

　　Experience with remote tools (Ivanti, TeamViewer, Quick Assist, OKTA)

　　Proficient with Microsoft 365

　　Experience with Mac and Windows

　　Experience with Exchange Admin

　　Basic network troubleshooting and support

　　Excellent customer service skills

　　Bach degree or certifications

　　Car for transportation 5 years of related experience null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].