Why join Stryker?

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　　Responsible for the planning, coordination, and successful deployments of the global commercial applications across all Stryker divisions, functions, and regions. Coordinates with PMO Lead, Delivery Leads, Global Process Owners, and System Integrator(s), to drive the commercial solutions through end to end delivery and completion. Works closely with System Integrator(s) to ensure alignment of key program activities and milestones for deployment and solution delivery. Oversees and ensures completion of all business and program cut-over activities. Drives informed decision making for large cross-functional projects. Focused primary on application development in the Sales and Service area of the commercial application space.

　　Essential duties & responsibilities:

　　Manage a geographically dispersed team of Solution Analysts, Solution Leads, and Delivery Leads responsible for customer-facing capabilities and solutions, which include, but are not limited to, CRM Call Center, Field Service Solution, SAP solutions around Contracts, Warranty & Entitlement, Order Management and Returns, Product Fulfillment and Financial Settlement, Event and Inventory Management, and customer enablement portals.

　　Work closely with business partners, Commercial business leaders and customers to identify, prioritize, scope and implement customer-facing service solutions

　　Perform activities following Stryker’s Software Development Lifecycle (SDLC) framework and processes

　　Aligns on Technical Designs, Prototypes/Mock-ups, Development, Testing and Delivery of solutions for Release Cycles and/or new projects within the commercial application stack

　　Creates, coordinates and influences the deployment communication plans, including “Go Live” readiness, change management, cutover, and stabilization.

　　Manages and coordinates with external suppliers and deployment partners to ensure they meet their contracted deliverables, agreed upon timelines, and metrics.

　　Responsible for platform strategy, alignment to business strategy, and collaboration with Enterprise Architecture

　　Working with PMO, Delivery Leads, Process Leads, and Change management, develop standards, tools and systems to effectively and efficiently manage the deployment of the commercial products across Stryker divisions, functions, and regions

　　Works closely with IT Service Delivery teams to ensure implementation of post-production support model and processes

　　Own resolution of issues, working with Enterprise Architecture, solution architects, infrastructure, and service provider management teams as necessary

　　Communication within IT teams is critical for both day-to-day events and building out new solutions

　　Ensures timely escalation and mitigation of issues and risks to ensure a smooth deployment process

　　Develop and build robust integration with Infrastructure, Security, Governance, Service Delivery, etc.

　　Participate in “lessons learned” after each deployment to continuously improve the deployment process over the course of the program.

　　Provide guidance and mentoring to Delivery Leads, Solution Leads and Solution Analysts within the team or same project/program

　　Manages the HR designated tasks for the people within their team

　　Financial focus on delivering activities on budget, leveraging time on value-driven activities and ensuring external resources meet contractual deliverables.

　　Special projects/assignments as required

　　Education & special trainings:

　　Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent technical field of study required.

　　Master's degree in MIS, MBA or related disciplines preferred

　　Qualifications & experience:

　　Minimum 15 years of professional experience required, with at least 10 deploying or delivering Customer Facing solutions.

　　Prior experience and demonstrated understanding of CRM or other complex business solutions with direct experience in global system rollouts required

　　Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control is required

　　Ability to maintain strong relationships within Stryker Divisions and geographies

　　Ability to consider upstream and downstream process impacts and implications

　　Exhibits acute business acumen and understanding of organizational issues and challenges

　　Versatility and willingness to work with constantly changing priorities with enthusiasm

　　Experienced in enterprise solution methodologies, preferably in both traditional waterfall and agile approaches preferred

　　International experience and/or exposure working in other business functions preferred

　　Knowledge of Lean, ITIL, PPM, PMO, etc. standards and processes preferred

　　Demonstrated ability to communicate effectively with Senior Management

　　Must be able to generate, explain, and present detailed schedules, objectives, reports, and other documentation accurately

　　Demonstrated ability to work cohesively across a cross functional and matrixed organization

　　Strong data analysis and problem-solving skills

　　Ability to drive initiatives and projects independently from start to finish

　　Strong knowledge of Excel Advanced, PowerPoint presentations, Word documents, Access DB, MS Project Suite (MPP/Visio/etc.)

　　Exceptional written, verbal and presentation skills to a diverse set of audiences

　　Demonstrated strong communication and influencing skills – oral, written, listening, executive presentations

　　Execution & Delivery Focus. Ability to understand, interpret and translate emerging trends, future visions and strategies into executable programs and projects that align to the current state architecture and business environment. The incumbent will be results oriented, able to design and deliver rapid solutions for the team.

　　Demonstrate ability to work in and deal with ambiguous situations

　　Driven and results oriented. He/she will be required to drive results and integrate effectively into the culture. The successful candidate must possess the blend of confidence and humility while driving to achieve results and meeting committed timelines.

　　Demonstrated ability to guide the business towards optimal solutions

　　Experience in identifying opportunities for process optimization, process redesign, or development of new process/policies

　　$145,700- $321000salary plus bonus eligible + generally eligible for short-term and long-term financial incentives + benefits.  Actual minimum and maximum may vary based on location.  Individual pay is based on skills, experience, and other relevant factors.

　　About Stryker

　　Our benefits:

　　12 paid holidays annually

　　Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

　　Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)

　　About Stryker

　　Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

　　Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.