Why join Stryker?

　　We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　As an Associate Clinical System Administrator, you will support the implementation and administration of Vocera’s Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission- to make healthcare better.

　　Onsite Job Location: 1700 S Lincoln Ave, Lebanon, PA 17042

　　Who we want:

　　Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.   

　　Analytical problem solvers . People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

　　What you will do:

　　You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current

　　Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices

　　You will manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes

　　Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training

　　You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions

　　Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software

　　Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

　　What you need:

　　Bachelor's degree required, preference for relevant degree in Nursing, Business or IT.  Will consider an additional 6+ years work experience in lieu of Bachelors Degree

　　2+ years clinical or healthcare IT (HIT) experience required

　　Must be a US Citizen

　　Demonstrated success in delivering excellent customer support

　　Prior experience supporting clinical end users through rounding and training

　　Able to work under pressure with physician and nursing staff

　　Experience with clinical workflow analysis and design

　　Experience with Cisco wireless networks and equipment a plus

　　#IND1

　　About Stryker

　　Our benefits:

　　12 paid holidays annually

　　Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

　　Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)

　　About Stryker

　　Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

　　Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.