Working Hours/Days

　　7:00 am to 4:00 pm Monday – Friday. Saturdays as needed and on-call.

　　Overview

　　Altorfer is growing and is currently seeking a Desktop Support Specialist that will be responsible for resolving user issues, documentation, computer deployment, hardware, software and networking issues.

　　Basic Duties

　　Working together with other Helpdesk staff, diagnosing and resolving computer problems and requests from users in a timely manner

　　Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and tablets

　　Other duties as assigned

　　Qualifications

　　Bachelor’s degree in Computer Science or related course of study

　　1-3 years of proven experience, industry certifications or degrees will be considered in lieu of experience.

　　Certifications are a Plus (A+, MCP…)

　　Strong knowledge of Microsoft Office/O365 and Windows operating systems

　　Strong troubleshooting skills

　　Experience with deploying desktop images and the setup of new computers

　　Strong organization skills and ability to manage a constantly changing workload

　　Excellent verbal and written English language skills

　　Experience with Windows 10/11 is required

　　Proven customer service skills

　　Good interpersonal skills, an ability to work with others and working with a team approach

　　Positive and friendly attitude

　　Some local travel will be required

　　High School Diploma or equivalent required

　　Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

　　Physical Requirements/Working Conditions

　　This position will primarily work in an office environment, there will be times when you are required to go out into the service and warehouse area to work on computers. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 50 lbs. and wear appropriate safety equipment (IE- Safety glasses or side shields). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

　　Why Work for Altorfer?

　　At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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　　Req No.2024-4737

　　CategoryInformation Technology

　　LocationUS-IA-Cedar Rapids

　　TypeRegular Full-Time

　　Union or Non-UnionNon-Union

　　DivisionCorporate

　　CompanyAltorfer Inc