FirstEnergyFirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.This position is responsible for assessing business processes to determine suitability for the Azure platform, creating documentation and liaising with business units to ensure the platform solution accurately solves the business need. The individual should have a deep passion for innovation.Responsibilities Include:Collaborate with technical leads on Innovation & Digital Factory squads on cloud and infrastructure support required to deliver digital productsWork directly with members of the Platform Squad, including Azure Cloud Engineers, on planning work in support of implementing and using a modern technology stackEducate and communicate the value of the Platform Squad's capabilities and technologies to key stakeholdersDetermine the feasibility of Platform opportunities with support of Cloud EngineersCollaborate with business units on business case creation, including estimates for the value of the solution, cost to achieve, and implementation effortUpdate or develop detailed process documentation required for developmentGather solution requirements, then collaborate with Cloud Engineers on solution designServe as a translator between Platform Cloud Engineers and Product Owners and SMEsSupport the Platform Squad by facilitating system access and build requests, facilitating user acceptance testing, and assisting with Platform Showcase.Assist with change management, including the development of training documentation and delivery to end users.Look for opportunities for enhancement and continuous improvementCommunicate any identified project risks and issues to Innovation & Digital Factory squads and key stakeholdersQualifications include:Bachelor's degree in a related discipline, with a minimum of 4 years current-relevant work experience required. In lieu of a degree, a high school diploma or GED with a minimum of 6 years relevant work experience required.Relevant work experience will include experience analyzing and assessing business processes.Recent experience and understanding of Azure and it's technology.Experience in business analysis, scoping business requirements, and identifying scope change and system impacts.Experience documenting use case requirements, entity relationship diagrams, process decomposition diagrams, and workflows.Experience identifying, assessing, and documenting processes for Azure is preferred.Experience with Azure and cloud platforms is a plus, Terraform and Azure DevOps preferred.Strong solving, analytical, and critical thinking skills.Experience providing customer-focused support, both internally and externally.Experience in building positive relationships and working with peers cross-functionally, demonstrating teamwork and collaboration.Ability to appropriately manage conflict and work through difficult situations as needed.Utility industry experience is