Salary $74,899.97 - $112,349.96 Annually Location Hennepin County Job Type Full-time Job Number 24IT30101PC266 Department Information Technology Opening Date 01/22/2024 Closing Date 2/5/2024 11:59 PM Central Description Hennepin county's Information Technology (IT) department is seeking for a dynamic major incident/problem analyst to join its Service Management team. In this role, you'll be actively driving the incident management process to resolution, restoring IT operations swiftly and efficiently. You will also log and categorize recurring incidents to improve incident and problem management processes. To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page. Location and hours: This position is remote. Remote workers may be required to come on-site 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday, 8 a.m. to 4:30 p.m. with occasional on-call rotation. Based on business needs of this position, hires must live in or relocate to Minnesota. New employees who are hired into hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment. About the position type: This is a full-time, benefit earning position. This position is internally classified as an IT Analyst III - Technical and Technical Process Analyst. Click here to view the job classification specification. At this time, employees may be eligible to receive an additional cash merit of up to $2,246.99 that can be earned annually based on performance. In this position, you will: Respond to reported service incidents, identify the cause, and initiate the incident management process. Prioritize incidents according to their urgency and influence on the business. Collaborate with the incident management team to ensure that all processes are diligently followed. Log all incidents and their resolutions to see if there are recurring malfunctions. Adjust the incident management process as required to ensure its effectiveness. Communicate with stakeholders and management when major issues are identified.