Job Title: Customer Solutions Administrator

Job Description

The Customer Solutions Administrator will work cross-functionally and be responsible for providing solutions to our representatives and internal customers.

The goal of the role is to help provide a better experience for our employees, 3rd party representatives, and end users by quickly coming up with a solution for their needs.

Responsibilities

Customer Relations - Confers with appropriate personnel and responds to customer inquiries and complaints.

Equipment Orders - Reviews and enters customer purchase orders and project information into the ERP System.

Informs customers of ship dates, anticipated delays, and additional information needed.

Coordinates order acknowledgement for credit review presentation to Accounting and Manufacturing representatives.

Places orders into ERP Systems.

Ensures the accuracy of the representative’s commission and shipping charges.

Routes orders to departments for processing to ensure delivery by specific dates and notifies reps of delivery dates.

Parts Orders - Reviews and enters parts orders into ERP Systems.

Generates shipping labels for parts shipment and delivers packets to the shipping department.

Creates work orders and gives them to appropriate departments as required.

Creates inventory and work order movement and pack list numbers for each parts order.

Enters tracking numbers and weight into the ERP Systems.

Handles international parts orders.

Reports on back orders and maintains a daily log.

Manages drop shipment of certain parts to vendors.

Processes warranty orders and validates warranties on submitted forms.

Validates warranty returns along with the Quality team.

Maintains all list prices in ERP Systems.

Files sales order documents in cabinets.

Essential Skills

Experience in logistics, administrative functions, and reporting.

Proficiency in data entry and supply chain management.

2+ years of experience in logistics.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DEI are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.