Inventory Accountant - Customer Service Representative

　　Job ID #: 28042 Location: IL-HARTFORD

　　Functional Area: Clerical/Admin. Position Type: Full Time

　　Experience Required: 3 - 5 Years Relocation Provided: No

　　Education Required: High School Diploma

　　RC/Department: 6863 -KM PHOENIX-WOOD RIVER :KMLQT

　　Position Description

　　Using Kinder Morgan and Customer computer systems, manage all products of Kinder Morgan customers. This includes, but is not limited to, maintaining accurate inventory transaction records in a financial accounting manner; reconciling daily and monthly inventory receipts and shipments, reconciling variances between book and physical inventories; allocating variances amongst customer products in common/commingled storage, managing variance amounts to contractual tolerances; understanding and overseeing customers’ product supply/resupply logistics to help develop an efficient work flow at the terminal; coordinate truck receipts and shipments to avoid conflicts; communicating with the customers as required to satisfy their requirements; and communication with other KM employees/departments. This position is the primary contact for the day to day customer product movement activity and for any inquiries regarding their business.

　　Shift Hours: 8 hours shift M-F, between 0630-1730 (6:30 am -5:30 pm), to meet the needs of the business. Some percentage of overtime will be required occasionally.

　　Job Duties:

　　Be prepared to actively participate in the daily Customer Service/Operations sync call.

　　Work closely with managers and teammates to understand, develop, document, implement and maintain Customer Service procedures.

　　Execute all procedures and customer requirements according to SOP.

　　Follow through on customer related issues to ensure 100% customer satisfaction.

　　Maintain proficiency and accuracy using the various customer and KM information systems.

　　Issue precise accurate direction to Operations via Galahad system generated Plant Operating Orders.

　　Work closely with the managers and teammates to investigate and respond to all customer complaints and inquires.

　　Verify critical data on every Plant Operating Order generated.

　　Ensure paperwork is 100% complete and compliant.

　　Handle issues and problems related to the movement of the customers’ product by interfacing with managers and teammates.

　　Participate in investigation, correction, documentation and response to all customer complaints.

　　Cross train on all Customer accounts. Must be able to identify and satisfy customer requirements as the business demands.

　　Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.

　　Configure new and maintain existing data in Kinder Morgan inventory system and automated truck loading rack system.

　　Identify, support, and achieve individual and CS team goals.

　　Extract data and use excel to create Key Performance Indicator reports and charts for internal analysis customer presentation.

　　Develop and maintain a positive working relationship with customers, carriers, and internal KM departments.

　　Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes, etc.

　　Develop and provide internal reporting as necessary.

　　Execute the formal month-end inventory reconciling and closing process.

　　Ensure all transactions have been recorded accurately in the various systems.

　　Preparing and submitting inventory reports to government agencies.

　　Investigate and resolve all inventory measurement discrepancies and variances outside of defined tolerance.

　　Review customer billing for accuracy.

　　Review and understand the written service agreements/contracts with customers and ensure that the services being provided are defined in the contract and are accurately entered into Kinder Morgan systems.

　　Other assigned tasks may include: entering requisitions for purchase of supplies/services, ordering supplies/services, reporting payroll hours, and processing AP invoices.

　　Ensure all corporate directives/deadlines are met.

　　Perform other job related tasks and special assignments as trained and required.

　　Position Requirements

　　Some college or similar work experience is preferred.

　　3-5 Years accounting, administrative, and customer service experience with focus on inventory management is preferred.

　　Experience working within an industrial environment is preferred.

　　Excellent basic mathematical skills; arithmetic, fractions, percentages, ratios.

　　Must possess and be able to demonstrate excellent intermediate level skills in Microsoft Excel (Creating effective spreadsheets, creating basic pivot tables, creating intermediate charts and pivot charts, managing large sets of data exported from systems, creating and using intermediate level formulas and functions such as VLOOKUP, IF, SUMIFS.)

　　Must possess and be able to demonstrate excellent basic level skills in Microsoft Word.

　　High school diploma or GED equivalent required.

　　EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.