This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12814591

　　Opportunity:

　　Do you have a passion for troubleshooting and networking? Our InternetSupport team is seeking a team member that desires to help others andenjoys digging into details in order to solve problems! This is a greatopportunity for someone looking to develop within IT. Join our growingteam and have the opportunity to work in a fast paced environment, whereyour ideas and your value matters! Training for this position will beworking 8:00 am - 5:00pm for 6 weeks. After completion of training thenormal shift would be 7am-4pm. Some Saturdays and Sundays will berequired (on rotation).

　　Location: This position offers work location flexibility. Our teams arelocated in Buhler, KS and Fowler, KS.

　　Key Responsibilities:

　　Listens to customer needs and is able to provide meaningful and timelysolutions through troubleshooting Ideateks services (i.e. wireless &fiber internet and phone)

　　Delivers the highest level of customer service to Ideateks existingcustomers

　　Partners with internal teams to meet and exceed customer expectations

　　Takes note of any themes and makes recommendations for processimprovements

　　Proactively follows up with customer as needed

　　Exhibit interpersonal skills such as empathy, patience, and kindness ona daily basis

　　Desired Attributes:

　　Strong desire and ability to solve problems

　　Track record of creative thinking in helping others

　　Attention to detail

　　Desire to deliver above and beyond expectations

　　Collaborative: ability to work wellin a team environment while sharingknowledge

　　Natural curiosity; critical thinking skills

　　Resourcefulness: ability to synthesize information from a variety ofsources

　　Ability to communicate technical information at a variety of levels,depending on the customer

　　Qualifications:

　　Experience working in a networking role supporting customers

　　Ability to demonstrate working knowledge of basic networking equipment.(Router, Switch, cabling, etc.)

　　Experience as a point escalation/technical coach or mentor

　　Google Docs / Microsoft Office experience

　　General understanding of PC and Network Operating systems. (i.e. MostlyWindows, but some iOS and Linux.)

　　Ability to work an on-call rotation and some weekends

　　Ability to work a 7am-4pm schedule

　　High school diploma or equivalent

　　Preferences:

　　1+ years experience in a Networking/Network Operations Center role

　　Experience working with Business/Enterprise customers

　　Experience in troubleshooting/problem solving

　　Experience supporting Internet and phone technologies

　　Bachelors degree in MIS or related certifications are a plus (Network+,Cisco CCNA, etc.)

　　This role is not eligible for Visa sponsorship.

　　This role is not eligible for relocation.

　　Salary and benefits commensurate with experience.

　　Equal Opportunity Employer.