This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12799433

　　At Mid American Credit Union a Member Service Representative, serves asan ambassador for the credit union with the overall purpose of providingfriendly and efficient customer service to members who still enjoyface-to-face interaction. The primary responsibility of this positionwill be to ensure our member\'s needs are met by developing ongoingrelationships with them to make their visits a memorable experience

　　Do you enjoy learning new things? As a Member Service Representative youwill have the opportunity for continued learning as you complete a5-tiered training program with increased responsibilities. In additionto hourly rate, there will be an opportunity for incentive pay atconclusion of training!

　　Member Relations

　　Exhibit strong interpersonal skills while interacting with members andall co-workers to exhibit a commitment to providing above and beyondcustomer service.

　　Individual will possess good verbal and nonverbal communication skillswhile assisting members.

　　Demonstrate the ability to demonstrate critical thinking while handlingcomplex transactions.

　　Focus on deepening the relationship between the credit union and themember.

　　Demonstrate an understanding of products and willingness to educate ourmember about them.

　　Meet the members needs and make them a priority.

　　Maintain a positive attitude and engages members when they interact withthem.

　　Member Resolution

　　Individual will excel in listening to the members needs while findingsolutions that best help meet the members needs.

　　Demonstrates the ability to problem solve in a timely manner whilefollowing guidelines set by the credit union.

　　Individual will use all training provided to ensure members needs arefully met while being committed to first contact resolution

　　Operations

　　Follow all policies and procedures set by the credit union whenassisting members.

　　Understand cash and check handling responsibilities and procedures. Uponcompletion of training, individual will be able to explain alldocumentation in relation to account ownership to include trust andbusiness accounts to members.

　　Upon completion of training, this individual will be responsible forloans from the initial application, to processing and funding the loan.

　　Ability to multitask while maintaining a high level of efficiency.

　　Full Description: https://midamericancu.bamboohr.com/careers/109