Intake Specialist

New York Health Care

JOB TITLE: Intake Specialist

GENERAL JOB DESCRIPTION

New York Health Care Inc., now in our 40th year of business is seeking a full time bilingual English/Spanish Intake Specialist for immediate hire in our corporate office located in Valley Stream, NY. This is a full time in-office position with opportunity for growth.

MAJOR DUTIES AND RESPONSIBILITIES:

Process patient referrals demographics, required basic clinical information and financial reimbursement information.

Contact patients and educate them on the Managed Long Term Care Program

Entry of referral on an internal database with appropriate color coded references and comments as applicable.

Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Insurances utilizing websites available and direct phone calls to Insurance companies.

Contacts service representatives at Managed Care Insurance companies to verify eligibility and benefits for home care coverage and obtain initial evaluation authorizations for patients referred for home care services.

Data entry of required insurance information in the Agency’s computer system to ensure accurate and timely reimbursement.

Daily data entry of documents and maintenance of patient clinical information

QUALIFICATIONS FOR THE JOB

Bilingual in English/Spanish

Experience with Health Insurance preferred

Prior customer service / heavy phone experience

Knowledge of general office procedures equipment

Excellent customer service follow-up skills

Strong organizational skills with attention to detail

Proficient in Microsoft office and software navigation.

Other:

Experience using HHA Exchange software preferred

Previous home care intake experience preferred

Knowledge of referral sources

COMPENSATION:

Competitive pay with incentives/bonuses

PTO including holiday, vacation, sick and personal time off

Subsidized Medical and Dental Insurance

401k