Description

　　Provide coordination for all aspects of patient care and concierge services in addition to providing a high level of service for the assigned practice. Serve as initial point of contact for the department, with the knowledge and ability to assign and assist patient to particular program based on information provided by patient. Candidate must multi-task between identifying areas for improving patient relations, ensuring that quality control standards are met, while providing extensive personalized customer service, and executing Patient Affairs Center activities.

　　Pay Range: $24.57 - $34.87 HourlyQualifications

　　All Required:

　　Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.

　　Knowledge to problem-solve with other members of the Patient Affairs Center team and to effect change toward improvement of clinic services.

　　Skill in speaking clearly and using appropriate grammar.

　　Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.

　　Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.

　　Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.

　　Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.

　　Skill to organize workflow to accomplish established objectives.

　　Ability to establish cooperative working relationships with administrators, physicians, peers, and the public.

　　Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.

　　Advanced organizational skills to ensure a workable, efficient office.

　　Working knowledge of the UCLA Healthcare System and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations.

　　Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, the MCCS and Access Express, and the internet.

　　Typing skills to prepare forms and correspondence with speed and accuracy.

　　General knowledge of medical procedures and terminology

　　UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.