Arc3 Gases, Inc. (“Arc3”) is a growing, multi-generation family-owned and operated manufacturer and distributor of industrial, medical, food and beverage, and specialty gases and welding supplies, with over 55 locations in Virginia, Georgia, the Carolinas, and Maryland. We have a broad retail and distribution network that enables us to provide outstanding service to customers of all types and sizes, and we serve many industries ranging from fabrication and manufacturing to research, health care, and food and beverage. Arc3’s CO2 division supplies CO2 and nitrogen gases and generation systems to customers from Delaware to Florida.

　　Arc3 succeeds by building lasting relationships with our employees, our customers, and our business partners. We treat people the right way, we’re reliable, and we engender trust using our technical expertise to help our customers build and improve their businesses. We attract, develop, and retain employees who deliver this value consistently over time by offering them competitive pay and benefits and a long-term career path, and by heavily investing in their safety, health, and overall well-being.

　　Job Summary Arc3 Gases is looking for a qualified individual to fill our vacant Inside Sales Support Representative position. We want someone to help grow Arc3’s profitable sales by effectively providing technical expertise, support, and service to existing and potential customers and Arc3’s sales force.

　　Responsibilities and Duties

　　Provide sales support for the Outside Sales Representatives in the branch. This includes but not limited to sales quotations, part number research, placing and managing vendor orders and other miscellaneous follow-up related to the selling process.

　　Sell industrial, medical, and specialty gases along with welding supplies and related equipment to walk-in customers.

　　Provide excellent customer service in a timely manner by answering phone calls, handling customer complaints, providing all necessary paperwork in relation to purchases, retrieving stock, and assisting in loading customer vehicles.

　　Advise customers on equipment and materials needed and procedures to follow to complete tasks they wish to perform.

　　Possess strong welding product knowledge and self-management skills to deliver superior customer service.

　　Anticipate customer needs and expectations (i.e., product orders, potential sales, service issues, technical support needs) and share that vital information with appropriate Arc3 personnel.

　　Notify the purchasing department when there is a shortage or outage of products.

　　Act with integrity and a sense of urgency, be reliable and persistent, and build strong, long-term customer relationships.

　　Drive a company vehicle to deliver products to customers when the primary driver is unavailable or business needs dictate.

　　Always maintain a professional demeanor and appearance.

　　Provide support to other team members by preparing orders and ordering supplies as needed.

　　Consult with vendors and other resources to help resolve customers’ technical problems.

　　Provide support in preparing sales presentations and proposals to explain product specifications and/or applications.

　　Answer customers’ questions about products, prices, availability, and credit terms.

　　Perform any other duties that may be assigned by Arc3 Gases.

　　Qualifications

　　Must be able to work in the United States

　　Must be 21 years or older

　　Must be able to lift and carry up to 75lbs of merchandise as needed

　　Must have a valid license with clean driving record and willingness to obtain Class B CDL with Hazmat endorsement.

　　Must have strong computer skills. A broad knowledge of CU/TIMS as well as Microsoft Word and Excel are required.

　　Must have exceptional communication skills.

　　Must have the ability to work independently and under pressure to meet deadlines.

　　Education/Experience :

　　High School Diploma or Equivalent is required.

　　Welding or Technical Education is preferred.

　　One year of experience working as an Inside Sales Representative in industrial sales and/or welding supplies and gases distribution industry is preferred.

　　Benefits

　　401(k) Retirement Plan with Company Match

　　Health, Dental, and Vision Insurance

　　Health Care and Dependent Care Flexible Spending Accounts

　　Health Savings Accounts with Annual Company Contribution

　　Company Paid Short-Term and Long-Term Disability Insurance

　　Company Paid Life and Accidental Death and Dismemberment Insurance

　　Voluntary Life, Critical Illness, and Accident Insurance

　　New Employee Referral Bonus Program

　　Tuition Reimbursement

　　Paid Time Off

　　Paid Holidays

　　Employee Assistance Program

　　Wellness Program with Health Insurance Premium Discounts

　　Company Paid Uniforms

　　Personal Protective Equipment Reimbursements

　　Confidentiality and Discretion

　　Arc3 Gases requires all employees to sign a nondisclosure of confidential information agreement.

　　Equal Opportunity Employer. Disabled/Protected Veterans.

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