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Inside Sales - Key Account Manager (Hybrid) Quill
Inside Sales - Key Account Manager (Hybrid) Quill-April 2024
Lincolnshire
Apr 3, 2026
About Inside Sales - Key Account Manager (Hybrid) Quill

  Quill is a team of passionate, collaborative, inventive, customer-centric, results-oriented problem solvers. We are an e-Commerce company located 40 minutes north of Chicago with over 60 years of experience placing our customers at the forefront in all that we do. We are intellectually curious, always seeking ways to bring solutions to our customers. How do we do it? We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric services. At Quill we offer an assortment of more than 130,000 products to support our customer’s business needs.

  In 1998, Quill proudly became part of Staples, Inc. We have maintained our original small company feel and have the added benefits and support of a major corporation. Quill is located in Lincolnshire and is home to 500+ associates.

  What you’ll be doing:

  Manage Quill’s largest customers. The average customer in the base spends $100,000 annually and they are located throughout the country. Sales strategies will be executed through phone, social selling, email/digital and on-site visits.

  Maintain a thorough and current knowledge of products and service programs to consolidate business through educating customers based on their needs. This position requires a high level of business acumen, sales strategy and overall sales professionalism.

  Consistently think out of the box to appease the large volume customer. Work with other departments internally to implement new ideas into the sales strategy and overall process. Examples include creating websites and bringing in specific products desired.

  Negotiate purchasing agreements and legal long-term contacts with customers that potentially spend $2 million dollars annually. Collaborate with Staples legal team and finance department throughout the long-term process.

  Visit approximately 15+ customers nationally each year as well as customer conferences and trade shows.

  Work with marketing and merchandising to coordinate specifics, such as trade shows, mailings, e-mails, new product lines and large volume pricing.

  Collaborate with suppliers on large orders, pricing, and samples.

  Interact with high level decision makers, such as CFO’s, controllers, legal and purchasing agents, throughout the selling strategy. Educate customers on the programs Quill has in place

  Collaborate with our sales operations manager on custom procurement platforms

  Help to coach Sales Department by participating in mentor program. Share sales expertise and lead sales strategy meetings

  Many high spending contracts require 3+ years long term planning. Over $40 million dollars of business is managed within the Key Account Manager group, most of which are high risk in completion gaining market share. It is essential that Key Account Managers execute sales strategy and contracts

  Meet or exceed productivity metrics and goals

  Retain large customers

  Acquire new business and grow sales

  What you bring to the table:

  Creative and cognitive thinking ability

  Excellent oral and written communication skills

  Strong organizational and problem-solving skills

  Ability to work in a fast-paced environment and adjust priorities based on activity

  Qualifications :

  What’s needed - Basic Qualifications

  High school diploma or GED

  2-4 years prior experience in managing national account sales

  Must have the availability to travel

  What’s needed – Preferred Qualifications

  Bachelor’s degree

  Proficient computer skills and knowledge of Microsoft Office

  We offer:

  Competitive base pay, plus commission potential

  Inclusive culture with associate-led Business Resource Groups

  Flexible PTO and Holiday Schedule

  Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

  Interested in joining the team? Check out our perks and benefits !

  Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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