itle: Information Technology Support SpecialistSalary Range: 41,000 - 43,500Contract Term Length: 12 MonthsStandard Hours: 37.50Work Location: HybridFLSA Status: Non-ExemptCollege: Gateway Community & Technical CollegeCampus Location: Gateway Edgewood CampusDepartment: Information TechnologyBenefitsGateway Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:Exceptional health care, vision, and dental coverage for you and your familyTuition reimbursement/waiver for you, your spouse, and your dependents403(b) retirement plan: a 5% employee contribution receives a 10% employer matchVacation/Sick TimeWork-Life Balance9.5 Paid Holidays2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positionsEmployee Assistance ProgramJob SummaryProvides support for second-level, non-routine issues relating to maintaining the local area network, computer hardware/software, and other technology-related equipment within the designated college campus assigned or as needed.Job Duties:• Plans, coordinates, advises, and addresses standard trouble tickets; including installing, configuring, troubleshooting, and repairing all technology-related equipment (computers, printers, copiers, projectors, smart equipment, wifi APs, VoIP phones, cell phones, security cameras, etc.)• Monitors server performance and responds to malfunctions.• Installs and maintains standard server-based software and lab workstations for faculty, staff, and students• Maintains hardware/software for campus computer labs; including desktop support and training for faculty, staff, and students.• Analyzes standard end-user problems, makes recommendations, and implements solutions; including installation of software, virus removal, installation of data lines, and user account management• Monitors network equipment and its activity related to security issues and performance (switches, circuits, bridges, etc.)• Other duties as assignedMinimum Qualifications:• Associate's degree in computer technology or equivalent.• Excellent organizational skills; high attention to detail; independent; self-motivated; able to work in a fast-paced, changing environment• Excellent interpersonal skills; ability to communicate with many individuals at all levels throughout the internal college environment as well as external business and community partners, representing themself in a professional and courteous manner;• Ability to communicate clearly in writing and verbally;• Ability to multi-task, work under deadlines, and prioritize projects to meet deadlines with high levels of efficiency and accuracy.• It is essential that the person serving in this capacity be proficient in all aspects of computer operation and software (i.e. Word, Excel, PowerPoint, Outlook, and database knowledge). Preferred Qualifications:Bachelor's degree in computer technology or equivalent.Gateway Community & Technical College is a member of the Kentucky Community and Technical College System and is a public two-year degree-granting institution serving the Northern Kentucky Region - part of the Greater Cincinnati Region and is Northern Kentucky’s only public, accredited, comprehensive two-year institution. Gateway offers high-quality, targeted education to meet the personal and professional needs of students and contribute to the economic development of the region.Gateway engages, connects, and inspires all students through education to successfully champion our region’s competitive workforce and improve their quality of life.Gateway is an equal educational and employment opportunity institution, and we are committed to creating a campus environment that values the exploration, appreciation, and celebration of diversity while promoting inclusiveness, multiculturalism, and global awareness.KY law requires state and national pre-employment background checks as a condition of employment.