Information Technology Analyst 1

　　Application Developer-CTAX (Hybrid)

　　Recruitment # 240112-7603FR-001

　　Location Hartford, CT

　　Date Opened 1/19/2024 12:00:00 AM

　　Salary $83,350 - $104,515 annually

　　Job Type Open to the Public

　　Close Date 2/9/2024 11:59:00 PM

　　Go Back Apply View Benefits (http://portal.ct.gov/DAS/smART/General-Employee-Benefits)

　　Introduction

　　The State of Connecticut (https://www.ct.gov ) , Department of Administrative Services (DAS (https://portal.ct.gov/DAS) ), Bureau of Information Technology Solutions (BITS), is currently recruiting for an Application Developer (Information Technology Analyst 1 (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7603FR&R1=&R3=) ) position, to join the Applications Development team, in service of the Department of Revenue Services (DRS (https://portal.ct.gov/drs) ) .

　　WE CAN OFFER YOU

　　Competitive starting salary

　　NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings (https://portal.ct.gov/DAS/smART/General-Employee-Benefits)

　　Extensive pension plan and supplemental retirement offerings

　　Generous aid time off including 13 paid holidays per calendar year

　　Learn more about what sets us apart as an employer with our Employer Value Proposition .

　　Professional growth and development opportunities

　　Ample free parking with easy access from major highways or by public transportation

　　Tuition reimbursement

　　Work for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 (https://portal.ct.gov/DAS/Press-Room/Press-Releases/2023/Forbes-State-of-CT-Ranked) - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule

　　POSITION HIGHLIGHTS

　　Full-time, 40 hours per week

　　Monday through Friday schedule

　　Hybrid position (combination of telework and in office)

　　Location: 450 Columbus Blvd in Hartford, CT

　　State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) for more information.

　　THE ROLE

　　The Application Developer will develop application software using state of art technologies. The majority of your time, will be spent in development or programming of software and on-going production support of the Department of Revenue Services CTAX system.

　　CTAX demonstrates the State's commitment to deploy cutting-edge technology that provides DRS tax professionals the ability to provide secure, efficient, and modernized tax administration. Public confidence in the integrity and fairness of tax collection, along with achieving the highest rate of voluntary compliance, is at the heart of the DRS mission. CTAX is the vehicle that allows DRS to deliver world class service preserving and improving the trust of our customers, the taxpayers of the State of Connecticut. CTAX positions DRS to be among the best in tax administration. Know that your efforts working in this team will indirectly or directly impact the lives of residents of Connecticut.

　　The Application Developer/Information Technology Analyst 1 will:

　　Perform hands on application development and support using C## and CTAX System Framework.

　　Be a part of the team of application developers, testers, and analysts led by an IT Supervisor.

　　Design, develop, and maintain applications based on legislative changes, business operational requests and system improvements.

　　They will also Produce tangible deliverables such as:

　　Requirement functional specifications

　　Development designs

　　Status reports

　　Program documentation

　　Work on projects using agile custom methodology in a strong software development lifecycle

　　Communicate with both technical and non-technical staff

　　Learn and cross-train with other application developers

　　Formal CTAX training will be available and mentor opportunity

　　ABOUT US

　　The State of Connecticut is undergoing a strategic optimization of our Information Technology (IT) resources, to deliver enterprise-wide services, in more efficient and innovative ways. We are setting trends, not following them. As part of these efforts, the Department of Administrative Services Bureau of Enterprise Systems and Technology (DAS BEST) is joining forces with the majority of Executive Branch, Agency IT organizations, to form a new, centralized team under the Bureau of Information Technology Solutions (BITS).

　　Selection Plan

　　For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

　　To Apply:

　　In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.

　　The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

　　Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.

　　Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

　　In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

　　All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected] .

　　FOR ASSISTANCE IN APPLYING:

　　Please read or watch our Applicant Tips on How to Apply!

　　Important Information After You Apply:

　　This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

　　Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

　　Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.

　　Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.

　　The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

　　Connect With Us:

　　Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact [email protected] .

　　PURPOSE OF JOB CLASS (NATURE OF WORK)

　　In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.

　　EXAMPLES OF DUTIES

　　Service/Help Support:

　　Responds to calls, email and personnel requests for technical support;

　　Tracks status of all problems and monitors open problems;

　　Resolves simple to moderate problems by providing support on hardware and software products;

　　Resolves simple to moderate technical calls from customers;

　　Acts as liaison between other technical staff, users and vendors regarding Help Desk and service requests;

　　Monitors personal computer (PC) performance;

　　Performs related duties as required.

　　Desktop Services:

　　Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools;

　　Uses diagnostic tools to identify hardware and/or software problems and initiates repair;

　　Rebuilds PCs and reconfigures user specific settings;

　　Installs new software releases of simple to moderate complexity;

　　Coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software;

　　Assists in implementation of network and/or system hardware and software upgrades and/or enhancements;

　　Configures and installs terminal emulation software for host connection;

　　Performs related duties as required.

　　Network Services:

　　Provides first level support for network connectivity, or related network issues for user community;

　　Assists with diagnoses and resolution of simple network problems;

　　Assists with the configuration of network components;

　　Resets and reinitializes devices when appropriate;

　　Assist in executing specific disaster recovery plans;

　　Provides user support and on the spot training to users;

　　Performs related duties as required.

　　Software Development:

　　Prepares computer programs for solution of business problems from narrative statements, program specifications and other data as source materials;

　　Customizes software applications to meet user requirements;

　　Assists systems and application developers in analysis, design and development of information systems;

　　Prepares test data;

　　Performs system tests;

　　Debugs/corrects errors;

　　Diagnoses problems with operating systems specific to incompatibility with other applications;

　　Acts as liaison between other technical staff, users and vendors regarding basic application design and modification including database management systems;

　　Maintains and enhances existing programs;

　　Installs system upgrades and patches in support of application software;

　　Documents system changes and problem resolutions;

　　Participates in project planning sessions with team members to analyze requirements;

　　Uses programmer productivity tools; performs related duties as required.

　　Production Control:

　　Performs technical functions in areas of documentation control, production control, systems software and production scheduling;

　　Responsible for effective utilization of production control software;

　　Prepares production schedule for computer processing;

　　Analyzes and resolves production control problems related to area of involvement;

　　Performs related duties as required.

　　KNOWLEDGE, SKILL AND ABILITY

　　Considerable knowledge of

　　data control functions;

　　IT equipment and diagnostic tools;

　　Knowledge of

　　principles and techniques of computer programming;

　　programming languages;

　　principles of information systems;

　　principles and concepts of network environments;

　　computer operating systems;

　　fundamental principles and theories of business and planning functions;

　　principles and techniques of systems analysis, design and development;

　　capabilities of computer equipment and technology;

　　Considerable

　　technical problem solving skills;

　　logic and analytical skills;

　　Skills

　　interpersonal skills;

　　oral and written communication skills;

　　Considerable ability to install and maintain microcomputer hardware, software and network components;

　　Ability to

　　prepare and maintain records, logs, reports, documentation, and manuals;

　　write, test and debug computer programs;

　　use programming development tools;

　　identify, analyze and resolve simple business and technical problems.

　　MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

　　Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

　　MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

　　Two (2) years of the General Experience must have been performing basic technical support work in such areas as:

　　help desk functions;

　　installing and maintaining basic computer hardware and software;

　　data communications, microcomputer support, production control or programming;

　　performing any closely related basic technical support function.

　　NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.

　　MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

　　College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

　　A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.

　　For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.

　　Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.

　　PREFERRED QUALIFICATIONS

　　Experience with software coding, testing and implementation.

　　Experience in C Sharp.

　　Experience with database technologies including SQL (Structured Query Language).

　　Experience in code migration between development, test and production environments.

　　Experience with configuration of Commercial Off-The-Shelf (COTS) solutions.

　　Experience in object-oriented programming languages and frameworks.

　　Conclusion

　　AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

　　The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

　　ACKNOWLEDGEMENT

　　As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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