Essential Duties & Responsibilities
• Respond to client inquiries or complaints regarding company products, contractual agreements, licensing, and billing
via incoming telephone calls, written correspondence or email, and by using various system work queues
• Process electronic payments via inbound telephone calls
• Review and research account inquiries with respect to established policies, billing, procedures, contractual agreements, and current licensing practices
• Follow up on leader’s requests and internal requests
• Coordinate problem resolution with appropriate departments
Skills/Knowledge
• Knowledge of Microsoft Office
• Strong oral and written communication skills
• Strong problem-solving/analytical skills
• Excellent customer service skills required
• Excellent computer skills required. Experience using Microsoft AX and SalesForce.com helpful.
• Must be able to work well under pressure to meet deadlines
Work Environment/Physical Demands
• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for most of the workday
• This role requires that one can sit and regularly type on a keyboard the majority of their workday
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’
work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
• The role necessitates the ability to listen and speak clearly to customers and other associates
• The work environment is an open room with other associates and noise from others will be part of the regular workday