Reference #: 4338436THE POSITIONIf you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care and Waivers as well as any additional programs the Department of Human Services administers for applicants/recipients in accordance with state regulations.

　　This is permanent full-time employment.  Positions are filled in Department of Human Services Offices across the Commonwealth.

　　DESCRIPTION OF WORKYou will interact with customers from diverse backgrounds with complex socio-economic circumstances via telephone. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the Department administers for applicants/recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers over the phone; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with Federal and State policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

　　Additional details regarding the duties of this position may be found in the .

　　Work Schedule and Additional Information:Full-time employment.Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1 hour lunch.May change based on operational needs.Travel and overtime as needed.WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $49,839 (before taxes).You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.Telework eligibility is based on seniority following probationary period.DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.DHS CAO employees applying for a lateral transfer, reassignment, or voluntary demotion to a different CAO or OIM worksite will be considered in accordance with the OIM worksite transfer policy, operations memo 05-09-05.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS:You must have successfully examined and have a current score on file.  If you have not already done so, you must first apply to the  posting and follow the directions provided.You must meet the .? For more information on ways to meet PA residency requirements, follow the  and click on Residency.Hiring preference for this vacancy will be given to candidates who live within Allegheny County. If no eligibl candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.You must be able to perform essential job functions. Veterans:Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at .Telecommunications Relay Service (TRS):711 (hearing and speech disabilities or other individuals).

　　If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.