Want to be a part of our team?

　　The role of Major Incident Management is to ensure consistent delivery of quality Major Incident Management services to all agreed Internal and Regional organizations. These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies. The goal is to provide the best possible level of service quality, ensuring all internal stakeholders from Group, Region and Country are kept frequently informed. This is through driving clear and concise communication into our Service Delivery and regional functions, to allow them to provide effective and timely client communication.

　　The core responsibility of this role is to manage Major Incidents for any delivery organizations within scope, especially any complex Major Incidents or Executive Escalations assigned to them. One would also need to demonstrate the ability to manage multiple streams of activities with ease.

　　Working at NTT

　　Key Role and Responsibilities:

　　Oversee all Major Incident globally which cause impact on a NTT Ltd client, or that cause impact to NTT's ability to operate.

　　Ensure effective management of the Major Incident Management team, skills, and process.

　　Work closely with the various NTT Ltd teams to ensure their adherence to the Major Incident Management processes.

　　Drive continuous improvement around Mean Time to Restore Major Incidents,

　　Be responsible for recruitment, performance and training / development of team members

　　Knowledge, Skills and Attributes:

　　Excellent client service orientation and impeccable relationship building skills

　　Display an analytical orientation and continually identify mechanisms for improved Service Delivery through optimized systems or processes

　　Ability to multi-task and prioritize with great attention to detail

　　Strong leadership qualities that support a strategic development approach

　　Excellent communication skills and documentation skills

　　Excellent client liaison and facilitation skills

　　Execution focused

　　Excellent client service orientation and impeccable relationship building skills

　　Display an analytical orientation and continually identify mechanisms for improved Service Delivery through optimized systems or processes

　　Ability to multi-task and prioritize with great attention to detail

　　Organizational Relationships

　　Ability to work across teams/regions/functions

　　Ability to work in multiple time zones

　　Ability to work with people at all levels of the organization.

　　Academic, Qualifications and Certifications:

　　Bachelor's degree or equivalent in Information Technology or related

　　ITIL Foundation V3 with a preference for 2 Intermediate certifications

　　Required Experience:

　　Extensive years of experience gained within a Service Operations role within an Information Technology Services organization

　　Extensive years of exeperience in Major Incident Management

　　Extensive years of experience leading and managing teams

　　What will make you a good fit for the role?

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!