ARE YOU PASSIONATE ABOUT PROVIDING EXCELLENT CUSTOMER EXPERIENCES?

　　IF SO, WE WANT TO HEAR FROM YOU TODAY!

　　Position:                             Inbound Customer Service Representative

　　Compensation:              Hourly Base Rate + Bonus(es)

　　Benefits offered:           401k w/employer match, medical, vision, dental, disability/life,

　　paid holidays, paid time off (PTO), service time awards and more!

　　Location:                            On-Site / Tampa, FL 33634

　　Schedule:                            Mon-Fri 9AM – 5:30PM

　　About Us:

　　Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom.  We help families every day reduce their credit card debt by nearly half of what they owe.  The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs.  Industry experience is not required. 

　　Bilingual preferred, not necessary.

　　Inbound Customer Service Representative Responsibilities:

　　Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.

　　Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)

　　Greet customers in a courteous, friendly, and professional manner using company specific procedures

　　Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

　　Answer billing questions by talking through components of customer accounts.

　　Inbound Customer Service Representative Required Skills:

　　Time Management Skills: the ability to organize and manage multiple priorities.

　　Outstanding organizational skills and great attention to detail.

　　Ability to multi-task in a fast-paced environment is a requirement.

　　Computer savvy: above average working knowledge of telephonic and CRM systems is important.

　　Proficient in English/Spanish – Bilingual – preferred not necessary.

　　Many of the successful hires we have made over the past few years have come from call center environments.

　　We provide an in-house training program. No experience necessary.

　　Job Type: Full-time

　　Pay: $16.00-$17.00/HR

　　Benefits:

　　401(k)

　　401(k) matching

　　Dental insurance

　　Disability insurance

　　Flexible schedule

　　Health insurance

　　Health savings account

　　Life insurance

　　Paid time off

　　Paid training

　　Vision insurance

　　Schedule:

　　Monday to Friday 9-5:30 PM

　　Supplemental pay types:

　　Bonus(es)

　　Spiff(s)

　　Ability to commute/relocate:

　　Tampa, FL 33634: Reliably commute or planning to relocate before starting work (Required)

　　Work Location: One location

　　#LI-DNI

　　By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. VentureTech Solutions, LLC provides recruitment services for Lighthouse Financial Solutions.

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