NCC is currently seeking an Implementation Specialist to join our Team!

　　JOB SUMMARY

　　The Implementation Specialist is responsible for coordinating all post sale onboarding activities via webinars for each new customer account procured by National Credit Center sales teams. This includes, but is not limited to, coordination and execution of the new account onboarding, training and launch of all NCC products. The primary goal for individuals in this role is to ensure that each new customer is on boarded in a timely manner and utilizing all products within the National Credit Center product offerings.

　　ESSENTIAL JOB FUNCTIONS

　　New Client onboarding and training

　　Implement processes that streamline install turn times to maximize installed monthly New Account Revenue (NAR)

　　Provide daily focus on promoting usage of National Credit Center services by all new customer accounts within their first 90 days. Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of National Credit Center’s services.

　　Provide first line of contact and support to all clients and users according to company policy for new client acquisition.

　　Responsible for identifying opportunities to increase new account revenue share and collaborate with Sales and account management teams for potential cross selling opportunities with National Credit Center products.

　　Conduct thorough training via webinars for all new customers to ensure they understand how to perform their required function using the company’s products/services and in all instances focusing on value adds to ensure that the company maximizes overall usage potential and product suite integration.

　　Ability to demonstrate knowledge of soft pull / digital products and communicate with other companies to assist in website installation and placement of digital products

　　REQUIRED SKILLS AND EXPERIENCE

　　Software Implementation and/or account management experience must be business to business and minimum two (2) years.

　　Bachelor’s degree; preferably in business

　　Minimum 1 year Automotive industry experience

　　Must be able to communicate effectively, both verbally and in writing, in person and by telephone, and to make effective presentations to diverse audiences including management and employees

　　Demonstrated success in ability to identify cross sell opportunities within current client base

　　Proven ability to manage a pipeline of customers with deadlines 

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