IFTS Coordinator

　　Join Livingston and its International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!

　　Job Type: Full Time

　　Location: HomeOffice Alberta

　　JOB SUMMARY

　　The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.

　　KEY DUTIES & RESPONSIBILITIES

　　Process documentation for the physical movement of cargo; identify discrepancies or issues.

　　Meet customer expectations by suggesting process improvement and proactive measures.

　　Develop and maintain an excellent working relationship with internal departments and/or vendors.

　　Create, update and execute SOP’s for new and existing clients

　　Understand and input applicable financial components of shipments for proper billing of customers

　　Meet required deadlines associated with department and customer KIP & SOP.

　　Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development

　　Identify and forward upselling opportunities to manager

　　Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs

　　Establish and maintain personal relationships with current vendors and overseas agents

　　Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients

　　Assist other team members as needed to ensure timely completion of work

　　Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving

　　Communicate client issues or changes to the next level

　　Develop knowledge of the shipping process and government regulations through cross training with other team members

　　Perform other related duties as assigned by management.

　　Adhere to established policies and procedures.

　　KNOWLEDGE & SKILLS

　　Highly motivated and detail-oriented team player and dedicated to providing high quality customer service

　　Excellent decision-making skills; ability to learn, adapt, and thrive under pressure

　　Proven organizational and time management skills; ability to multi-task

　　Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner

　　MS Office Suite skills – most importantly, Outlook, Excel, and Word

　　WORK EXPERIENCE – MINIMUM REQUIRED

　　1 year of experience

　　EDUCATION

　　Required: High School/GED or equivalent

　　CERTIFICATIONS DESCRIPTION

　　COMPETENCIES

　　Leading and Developing

　　Business Acumen and Straight Talk

　　Accountability

　　Inclusion and Collaboration

　　Customer First Focus

　　Agility

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

　　For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.