Location

　　Amelia Island Resort

　　At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

　　Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.

　　Job Description

　　To direct and assist guest and employees with communication needs in accordance with Omni standards.

　　Responsibilities

　　Answer console.

　　Direct phone calls to appropriate Personnel.

　　Assist all guests and associates.

　　Responsible for supervision of Ideal Service Operators.

　　Coordinate and assist with Wake-up calls.

　　Assist Front Office Management in maintaining consistent standards of guest service throughout the operation

　　Resolve difficult or unusual problems arising with guests.

　　Encourage and maintain open and clear communication, rapport and cooperation with internal departments to foster best possible service to all guests.

　　Instill in associates the commitment to exceed guest expectations.

　　Train and motivate associates to provide services to guests which meet the company’s standards for

　　Apprise Front Office Management team of all personnel issues that may affect discipline or retention.

　　Act as coach and positive role model for associates and colleagues.

　　Attend hotel operational meetings, Rooms departmental meetings, and associate-related events.

　　Recommend to the Director of Front Office changes or innovations to practice, procedure and operation with potential favorable effect on service and quality assurance.

　　Qualifications

　　Computer skills required.

　　Must have the ability to work alone, with others, and remain at work station for entirety of shift.

　　Must be able to work a flexible schedule including, weekends and holidays.

　　Must have customer service experience with excellent written and especially verbal communication skills.

　　Must be able to sit for extended periods of time.

　　Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-FL-Amelia Island

　　Posted Date2 weeks ago(1/17/2024 2:15 PM)

　　Requisition ID 2024-103905

　　of Openings 1Category (Portal Searching) Front Office Operations