Overview

　　Baggage service counter is responsible for assisting airline passengers by verifying government issued identification, issuing passenger baggage tags and moving such tagged baggage to the client conveyer belt system.

　　Specific Duties/Essential Job Functions : (Other duties may be assigned)

　　Meet and greet airline customers in a positive and friendly manner.

　　Move stanchions for optimal line queue management.

　　Verify government issued photo identification and /or authorization to ensure only authorized access to the concourse.

　　Issue customer baggage tags and place such tags on checked baggage.

　　Move tagged baggage to client conveyor belt system.

　　Comply with all safety, security, compliance and quality standards and Employee must also adhere to all hazardous materials handling requirements.

　　Maintain a clean and safe work area at all times.

　　Miscellaneous duties as assigned.

　　Physical Demands:

　　The individual may be required to stand and walk for 2/3 or more of the work shift.

　　Individual may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.

　　Individual may be required to periodically to lift 75 pounds or more for up to 2/3 of the work shift.

　　Work Environment:

　　The work environment has a moderate noise level.Language Skills:

　　Ability to communicate effectively in the English language.

　　Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.

　　Ability to effectively present information and respond to questions from managers, clients, customers and the general public.

　　Math Skills:

　　Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimalReasoning Ability :

　　Ability to apply common sense understanding in order to carry out instructions furnished in written, oral or diagram form.

　　Ability to deal with problems involving several concrete variables in standardized situations.

　　General Company Requirements:

　　Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.

　　Employee must comply with all guidelines and policies set forth in the ABM Aviation’s Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

　　Education:

　　High school diploma or GED required.

　　Experience:

　　Previous airport, baggage handling, warehouse, or porter experience preferred.

　　Overall:

　　Must be 18 years of age or older.

　　Must work schedule as assigned.

　　Must submit to and pass a drug screening.

　　Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

　　The air terminal attendant assists passengers within the terminal with general questions regarding directions, terminal services, or arranging wheelchair access. Excellent Customer Services will be needed as you will handle customer complaints. In some instances air terminal attendants may function as translators and work with foreign travelers.

　　Manning the check-in counters that serve departing passengers. Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies.

　　Responsibilities

　　Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.

　　Issuing tickets to passengers.

　　Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.

　　Taking reservations from passengers who call in.

　　Assisting passengers with luggage check-ins at the ticket counter.

　　Confirming the identities of passengers, and providing them with boarding passes.

　　In some cases, ground staff may be responsible for screening passengers and their luggage for security purposes.

　　Giving special assistance to disabled passengers.

　　Performs duties in accordance with all safety, security, compliance, and quality standards and procedures by the Company, by our Clients, and by regulatory authorities.

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including a ten-year work history if available.

　　EAD Categories who falls into followings are not eligible to receive a SIDA badge with the custom seal:

　　A10, A11, C08, C10

　　Preferred Qualifications:

　　1 yr Customer Service ExperienceREQNUMBER: 75388

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.