Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

　　As the Hyperscale Business Operations Manager , you will play a crucial role in the successful planning and execution of complex data center campus deliveries. You will be responsible for establishing and optimizing the operational framework for our data center strategy and development team. Your primary responsibility will be to design and implement processes and workflows that enhance operational efficiency and effectiveness for delivering on the full project lifecycle. These complex projects will require strong program management, communications, customer orientation, analytical skills, and basic knowledge of data center construction, financing, and operations. This position will collaborate closely with teams and customers, both internally and externally. You will be a creative thinker, a self - starter, and a collaborative team player with a strong background in project management. The ideal candidate thrives in situations with ambiguity and excels at creating structure and clarity in dynamic environments.

　　KEY RESPONSIBILITIES:

　　Process Innovation: Lead the development and implementation of innovative processes and standards that drive excellence in how the team and the company conduct business with customers.

　　Workflow Design: Collaborate with cross-functional teams to design and document efficient workflows, ensuring alignment with business objectives and customer needs.

　　Operational Efficiency: Identify opportunities to streamline operations, reduce inefficiencies, and optimize resource allocation. Ensures all internal business operations are aligned with project and customer objectives.

　　Project Management: Apply project management expertise to ensure successful execution of initiatives, including planning, execution, monitoring, and reporting. Manage project planning documentation, process mapping, meetings, communications, task resource availability management, change and risk management, project performance tracking, ensuring all team- managed projects are completed to ambitious standards of quality.

　　Collaborative Leadership: Foster a collaborative environment where cross-functional teams work together to achieve shared goals and deliver exceptional customer experiences.

　　Continuous Improvement: Regularly assess and refine operational processes to adapt to changing market conditions and customer expectations.

　　Risk Management: Identify and mitigate potential operational risks that may impact customer satisfaction or business performance.

　　Data Analysis: Leverage data and analytics to make informed decisions, track performance, and identify areas for improvement.

　　Strategic Prioritization : Applies company and industry program and project management best practices with agility, ensuring processes, standards, and governance plans are effective and align with the data center’s mission, culture, and strategic priorities.

　　BASIC QUALIFICATIONS

　　Three or more years of experience in business operations, process improvement, and/or project management.

　　Two or more years of experience building and leading integrated teams (business and technology) from various internal and external organizations across multiple sites.

　　Bachelor's degree in business management, operations, or a related field (master's degree preferred).

　　Knowledge of industry best practices and trends in business operations.

　　PREFERRED QUALIFICATIONS

　　Familiarity with data center design and construction.

　　Familiarity with data center facilities operations and/or data center colocation services.

　　Strong project management/process background.

　　Three or more years of experience with a variety of project management methodologies (i.e., Waterfall and Agile) and proficiency in common project planning tools such as MS Project.

　　Experience in transaction management, lease administration, real estate development, data center construction, or facilities operations.

　　KNOWLEDGE, SKILLS, AND ABILITIES

　　Problem solving and analytical skills required to correctly frame and guide critical decisions to ensure delivery of successful projects.

　　Ability to work independently, take initiative, and adapt to changing priorities.

　　Creative mindset with the ability to navigate and create structure in ambiguous situations.

　　Ardent desire and self-motivated to learn and expand knowledge of technical and interpersonal skills.

　　Excellent written and presentation communication skills with the capacity to articulate complex technical topics to varying customer audiences.

　　Ability to work independently and as part of a team.

　　Ability to work under pressure with tight deadlines.

　　Ability to work on multiple projects simultaneously.

　　TOTAL REWARDS

　　This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

　　This position is Bonus eligible.

　　We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

　　The "Know Your Rights" Poster is included here:

　　Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

　　Know Your Rights (Spanish)

　　The pay transparency policy is available here:

　　Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

　　QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

　　At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

　　We are powered by people.

　　And we’d like to invite you to join us.

　　In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

　　Roth and Traditional 401(k) matching contributions with immediate vesting

　　Every employee is bonus or commission eligible

　　Generous PTO Accrual plus additional Paid Volunteer Days

　　Paid Holidays Annually/Holiday compensation when worked

　　Pet and Legal Insurance

　　Q-Rest Sabbatical Program

　　Q-Anniversary Service Award Program

　　Parental Leave for primary and secondary caregivers

　　Military Benefits Package

　　QTS Charitable Matching Gift Program

　　QTS Scholarship for Employee Dependents

　　QTS Crisis Fund

　　Wellness Program

　　Tuition Reimbursement Program