Navient Solutions LLC

　　*This is a hybrid position requiring 2 days per month onsite at our Wilkes-Barre, PA office.

　　ABOUT NAVIENT:

　　Navient , (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com .

　　JOB SUMMARY:

　　The Loan Servicing Supervisor II will be responsible for the successful day-to-day operations of a team of 2+ employees; making recommendations concerning work schedules, hiring, firing, advancement, and disciplinary actions. The supervisor will monitor staff performance, administer performance reviews, and provide ongoing guidance, feedback, and motivation to enhance individual performance. May include project participation and/or management as directed by senior managers.

　　Supervision of Staff

　　Staff Evaluation / Development

　　Volume and Staff Forecasting / Planning

　　Development / Coordination of Special Projects

　　Administrative Duties

　　Other Duties as Assigned

　　SCHEDULE + BENEFITS:

　　In addition to a competitive salary, joining our team provides:

　　4 weeks of PTO annually

　　Excellent Benefits (medical, dental, vision)

　　401K (plus employer match)

　　Tuition Reimbursement

　　and more!

　　As a Loan Servicing Supervisor, benefits will start the 1st of the month after you are hired!

　　WORK SCHEDULE INFORMATION:

　　8:00 AM - 4:30 PM, M-F (EST)

　　Some Saturday's may be required

　　This is a hybrid position requiring 2 days per month onsite at our Wilkes-Barre, PA office.

　　MINIMUM REQUIREMENTS:

　　Some college in a business, or related, field (additional equivalent experience above the required minimum may substitute)

　　4+ Years of experience in a Customer Service environment

　　Able to work onsite 2 days per month at our Wilkes-Barre, PA office

　　Demonstrated leadership ability and/or previous Team Lead or Supervisor experience

　　Demonstrated negotiation skills and the ability to influence others

　　Strong written and communication skills, including presentation skills

　　Strong understanding of business area processes and applicable department systems.

　　Demonstrated ability to effectively resolve issues utilizing applicable resources and to appropriately identify issues to escalate to senior management.

　　Strong organization, time management and prioritization skills

　　Demonstrated ability to work effectively as a project participant.

　　PREFERRED QUALIFICATIONS:

　　Budgetary knowledge / experience

　　Procedural Analysis

　　IMPORTANT NOTICES:

　　All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

　　EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

　　Navient is a drug free workplace

　　Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.

　　To view the Navient Benefit Brochure click here (https://tbcdn.talentbrew.com/company/3354/FULL_v2_0/docs/navient-recruitment-brochure-2020.pdf)

　　Applicants can learn more about their rights by viewing the federal "Know Your Rights" and pay transparency posters here (https://www.dol.gov/agencies/ofccp/posters) .

　　Equal Opportunity Employer Race/Ethnicity / Sex /Disability/Protected Veterans/Sexual Orientation/Gender Identity

　　N avient participates in E-Verify. To View the E-Verify notice, click here (https://www.candidatecare.com/srccsa/everifyposter.dbprop?x=y&oemID=RTI_14&_ext=pdf) .

　　We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please c ontact us at the number or email provided below:

　　Navient (855) 281-1828

　　[email protected]