Remote Position

　　Under general supervision from the Warranty Team Manager, you work directly with the customers, TBSM's, the Customer Resource Coordinators and Warranty Administration Group to manage warranty claims. You will be the branch advocate and liaison between the branch and Warranty Administration Group.

　　PRINCIPAL DUTIES:

　　Receive all warranty service calls

　　Correctly open warranty SRs with the proper information and in the correct status

　　When appropriate initiate a warm handoff between the customer and the CRC for scheduling

　　Manage the warranty claim through the life cycle of the SR

　　Continual communication with the branch including TBSMs and technicians

　　REQUIREMENTS:

　　Minimum of 2 years service industry experience.

　　Experience with Nxgen software

　　Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

　　Must have strong interpersonal skills to effectively communicate with both internal and external clients.

　　Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

　　Able to prioritize work activities based upon financial impact to desired business goals.

　　Demonstrated competence in written and verbal communication skills.

　　Experience and/or basic project accounting or costing principals.

　　Able to positively represent Johnson Controls and communicate with others at varying levels.

　　Able to influence diverse teams to accomplish tasks/goals.

　　Able to use Service Management software and financial accounting systems.

　　Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit .

　　Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.