We are looking for an HVAC Call-by-Call Coach to join our team!

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!

What you’ll love about working for us :

Competitive pay

Paid Time Off your first year of employment

Paid Holidays

Medical, vision, dental, life, accident, and disability insurance

Retirement savings with a company match

Company paid life insurance

Tuition/training reimbursement

What you’ll be doing: 

Provide real-time technical assistance to HVAC field technicians over phone or other communication channels.

Regularly update the Service Manager on training, customer service, personnel matters, and related issues.

Work to improve department and individual technician KPI’s through coaching and training.

Lead and develop HVAC technicians by motivating the team to work at their maximum productivity.

Monitor procedures to ensure a high level of customer satisfaction through timely and effective communications with staff.

Ensure that invoices and forms are correctly filled out for accuracy during processing.

Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.

Stay updated on the latest industry trends, technologies, and best practices to offer relevant guidance.

Emphasize the importance of delivering exceptional customer service during every interaction.

All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

Desire to be part of a winning team

Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team.

Knowledge and understanding of field personnel processes and procedures.

Excellent ability to explain technical information to technicians.

Team player with the ability to collaborate effectively.

Strong organizational and time-management skills.

Paschal Home Services, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.  All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.

Powered by JazzHR