Position: HVAC Administrator & Communications Manager

　　Status: Exempt, Full-time

　　Salary: $60k - $70k

　　Location: not limited to Binghamton, NY area

　　ESSENTIAL FUNCTIONS- include and are not limited to:

　　The HVAC Administrator & Communications Manager is responsible for working with the HVAC team on the creation, communication and implementation of standard operating procedures and marketing initiatives. This person will help implement best practices for the entire Mirabito HVAC Division. They will work regularly with the HVAC Billing Specialists, HVAC CSR’s, HVAC Sales Coordinators and other administrative, customer-facing positions in support of achieving our initiatives effectively and consistently across all regions.

　　RESPONSIBILITIES- include and are not limited to:

　　Assists Director as needed on development, creation, and implementation of Service assets such as guidelines, handouts, worksheets, recording processes, etc.

　　Responsible for setting communication standards and creating uniformity with how we communicate to our customers.

　　Works with Service CSR’s, service billing, and sales to help implement consistent processes across all service departments.

　　Works with Regional, Operations, Service and Customer Service on the planning rollout of processes and provides continual support throughout implementations.

　　Provides training and guidance on adopted best practices in person and remotely

　　Documents, organizes and keeps records of all SOP’s.

　　Complete any reports and paperwork according to company standards, policies and procedures.

　　Report any safety related incidents accurately and timely.

　　Exchange trade related knowledge and information with supervisor and co-workers.

　　Communicate with the supervisor on a daily basis.

　　Participate in any required certifications and safety meetings.

　　Perform other related duties as assigned.

　　Reports to work with minimal absenteeism or tardiness.

　　Attend job related training and informational seminars as requested.

　　Performs other job-related activities and special projects as assigned.

　　QUALIFICATIONS AND SKILLS- include and are not limited to:

　　Must be highly organized and detail oriented.

　　Possess computer skills including proficiency in Excel, Word, PowerPoint, Microsoft Office products, and the ability to learn and work in various computer operating systems.

　　Excellent communication skills, verbal and electronic.

　　Is comfortable teaching and relaying information in a way that can be easily understood.

　　Active listening skills, is collaborative, and responds proactively to feedback.

　　General knowledge of the HVAC business preferred.

　　Ability to learn quickly and adapt to the company’s immediate needs in a fast-paced environment.

　　Is a good multi-tasker and has high standards for quality and accuracy.

　　Works well independently and as part of a team.

　　Enjoys working on projects and participating in creating and implementing new processes and procedures.

　　Has patience and can maintain composure under frustrating circumstances.

　　Can see big picture and work well with other departments to overcome challenges.

　　Ability to travel regularly with occasional overnights.

　　MIRHC1