Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　As a Human Resources (HR) Service Advisor , you will provide direct support to employees as part of a centralized function to handle a variety of HR-related transactions. Our team provides phone support to U.S. based employees. You will answer inquiries/requests from employees regarding HR policies/programs and direct them to the appropriate sources for further information, if needed. You will also process various forms related to documenting human resources activities such as new-hire onboarding, compensation, benefits, termination of employment, etc.

　　You will be responsible for managing, maintaining, and/or updating the employee database; entering employee data into the human resources information/computer system (HRIS) database and/or documenting activities as requested.

　　Responsibilities

　　HR Central Services Customer Support

　　Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.

　　Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.

　　Process Management

　　Reviews own performance metrics target and identifies opportunities for improvement.Data Management

　　Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.

　　Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.

　　Documentation

　　Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and

　　verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.

　　Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.

　　Other

　　Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)Qualifications

　　Required/Minimum Qualifications

　　3+ years experience in Operations, Customer Support, HR, or in a customer-facing role

　　OR Bachelor’s Degree.

　　Business level fluency to read, write and speak United States English

　　Additional or Preferred Qualifications

　　CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .