Career Area:

　　Human Resources

　　Job Description:

　　Your Work Shapes the World at Caterpillar Inc.

　　When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

　　At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Human Resources Operations Coordinator. 

　　The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics, segment Procurement and the design and manufacture of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).

　　At 2.2 million square feet and 24 / 7 / 365 operations, the Morton Aftermarket Parts Distribution Center is the largest Caterpillar Distribution Center in the world. With cutting edge technology, the distribution center prides itself on driving Caterpillar customer loyalty through service parts availability. A highly engaged team, intense focus on safety, quality, employee development and diversity & inclusion will be part of your dynamic employee experience. As a Human Resources Operations Coordinator, you will be able to directly impact both our people and business strategies and gain a deep understanding of the PSLD Aftermarket Parts business.

　　We’re  committed  to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –  innovating  to discover the breakthroughs necessary for tomorrow’s growth. 

　　Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=39)  – creating and delivering world-class components and solutions superior to the competition. 

　　Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB_i-UVln&index=25)

　　Job Purpose

　　Under general supervision of the Facility Human Resources Manager, this position executes HR customer service, facility operations communications, and critical administrative & support responsibilities. You will have the opportunity to partner with HR professionals and business leaders to deliver business outcomes for a facility of approximately 800 employees on all payroll types and shifts.

　　Description

　　As a Human Resources Operations Coordinator, your internal customers include employees of all job categories (production, support & management) as well as various contacts throughout the Caterpillar organization. This position is challenged with managing a variety of responsibilities with multiple priorities. Problems may be complex and requires the incumbent to research and analyze information, set priorities, and establish a work plan to provide quality solutions with desired results for our business and our customers. In addition to the facilities communication strategy, you’ll have an impact on key HR priorities including but not limited to: Talent Attraction & Retention, Talent Development, and Work Culture.

　　Typical job responsibilities include:

　　Contributing to Human Resource operational excellence by efficiently and accurately assisting in various HR processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.

　　Interpreting and communicating employee relations policies and procedures.

　　Assisting in the development of and implementation of specific procedures.

　　Providing an excellent service experience when executing employee-facing processes and assisting employees with personal or professional matters.

　　Proactively identifying opportunities to improve the employee experience, quality, velocity, and/or cost of HR processes.

　　Onboarding production employees with New Hire Orientations and ensuring proper completion of all legally required forms.

　　Creating and executing communications on HR and Facility Operations related initiatives.

　　Acting as an advisor to senior management on communications and HR support.

　　Supporting, engaging in and coordinating employee initiatives and special events, while working with team members and leaders to proactively create, monitor and maintain a positive employee experience.

　　Tracking and reporting data to management on Human Resource metrics and measurements

　　Ordering office supplies & employee recognition items while monitoring the budget, cost impact of errors, omissions and oversights.

　　Resolving & responding to adhoc customer requests and issues with a sense of urgency and positive action.

　　Administering Employee Insights survey for production employees.

　　Desired skills

　　Ability to use methods for identifying, evaluating, introducing, and implementing more efficient approaches to performing business related activities.

　　Ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

　　Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

　　Understands the necessity and value of accuracy and can complete tasks with high levels of precision.

　　Knowledge of human resource function; ability to uphold the organization’s standards, procedures, and policies regarding human resource management.

　　Ability to manage multiple projects simultaneously and work in a fast-paced environment.

　　Ability to work independently and manage one’s time and responsibilities.

　　Flexibility to work across shifts as needed.

　　Critical Technical Skills

　　Personal computer skills are required

　　Microsoft Office 365 – Word, PowerPoint, Teams, Outlook, OneDrive, and Excel (VLOOKUP’s, pivot tables and charts)

　　Basic Qualifications

　　4-year college degree (pursuing or equivalent experience)

　　6+ months of human resources experience

　　The ability to maintain confidentiality and attention to detail.

　　Demonstrates excellent relationship building, customer service, and verbal and written communication skills.

　　Top Candidate Will Also Have

　　Experience with Workday and/or PowerBiAny offer of employment is conditioned upon the successful completion of a drug screen.

　　EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

　　Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

　　There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

　　Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.