Role

　　The hrX Assist Associate will process, analyse, research , validate, and support the tasks related to the hrX Assist ticketing tool for the client's employees according to the client's service level agreements . This individual will assist in the correction and resolution of the issues reported and monitor and escalate all systems-related errors that could prevent the client's employees from using the application .

　　Functions:

　　- Support, providing in-house technical support for hrX Assist and hrX Core

　　Analysing, prioritizing and resolving faults to resolution.

　　Resolve tickets according to SLAs and escalation procedures.

　　- Diagnose and resolve software application issues accordingly to available procedures and methodology .

　　- Capacity to understand / analyse a problem and propose resolutions paths.

　　- Ensure accurate documentation is maintained

　　- Proactively keep informed, outside internal training , of latest technology trends

　　Business related Skills:

　　-Good infrastructure administration skills integrating networking , systems & monitoring solutions, coupled with software & general IT maintenance skills .

　　-Proven capability of supporting software and application technical problems.

　　-Desired skills:

　　- Windows experience

　　- SQL experience

　　 Personal skills :

　　-Solid verbal and written communication skills in English

　　-Accurate in terms of quality and respect of deadlines

　　-Ability to organize work and priorities to meet deadlines with limited supervision

　　-Ability to work autonomously while having a strong sense of commitment to team and customer

　　-Strong analytical , problem solving and organizational skills

　　-Be proactive , dynamic and flexible

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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