Remote Work: Hybrid

　　Overview:

　　At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

　　We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

　　Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

　　Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

　　The HRSC Representative Senior is responsible for providing support to employees, managers, HR and payroll colleagues. The support is provided in a timely and professional manner. The HRSC Representative Senior uses different systems, has good communication skills, thorough knowledge of company benefits, HR policies, procedures and programs. HRSC Representative Senior supports all HR processes such as onboardings, changes and terminations of employees and contingent workers. HRSC Representative maintains employee records according to the legal requirements and provides support with audit. Maintains effective communication with other team members within the HRSC.

　　Responsibilities:

　　Serve as a first point-of-contact for current and former employees - answer questions on HR policies and/or processes, provides required documentation

　　Onboarding activities – from acceptance of offer to 1st day induction (offer/contract preparation, background checks, communication with the candidate – onboarding activities; first day expectations, orientation session, communication with the manager on the new hire)

　　Communicate with the stakeholders by email, phone or in person. Treats all stakeholders with respect, understanding and sensitivity, in line with the HRSC standards.

　　Serve as an escalation point for HRSC Representative level I and level II on complex cases such as employee relations etc.

　　Engage with the appropriate stakeholders for the resolution of complex cases

　　Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems

　　Works closely with the payroll department and subject matter experts in HR to troubleshoot and resolve employee problems

　　Follow through to ensure that each case is fully resolved

　　Utilizes the different HR systems to answer employee questions

　　Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application

　　Provide support, coaching and training to HRSC Representative I and II as needed to ensure proper understanding and execution of HRSC activities

　　Pro-actively identify opportunities for processes, policies and procedures improvements. Engage and collaborate with the appropriate stakeholders across HR & other function (e.g. HRBPs, CoEs, Payroll, IT, etc.) to drive the appropriate agreed changes

　　Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system.

　　Engage with the appropriate stakeholders for the resolution of complex cases, comes up with solution options based on their knowledge and experience

　　Builds in-depth country/regional knowledge of labor law and working rules (including visa requirements, attendance and absence management, legal requirements for probation and notice periods and more).

　　Provide benefit support - Communicate with the CEOs or provider directly to resolve issues. Employee support in solving their questions and finding solution. Responsible for complex cases and decision making

　　Leads Induction trainings, system trainings and new process trainings to the employees, managers and the rest of HR and payroll colleagues.

　　Provide internal / external audit support, e.g. collection and preparation of supporting documents

　　Participates in projects across HR organization

　　Assists stakeholders with project management support. The support will vary based on stakeholder or the project. It could be a one-off project or ongoing initiatives. May create project documentation from scratch with oversight from stakeholder. Schedules/coordinates intake meetings with stakeholder to understand scope of project.

　　Develop content and policy as needed (PowerPoint presentations, process design, policy etc.) with oversight from stakeholder.

　　Qualifications:

　　Minimum 4 years of previous experience, of which minimum 2 years in HR environment required. Experience in TA, Benefits, customer service is a plus.

　　Excellent verbal and written communication skills

　　Team player

　　Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

　　Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person

　　Ability to independently execute an action plan following documented policies and procedures

　　Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

　　Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points

　　Ability to learn and navigate new software quickly

　　English & Mandarin compulsory

　　To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at [email protected] If you are a victim of identity theft contact your local police department.