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HR Process Design & Re-engineering Lead (Hybrid)
HR Process Design & Re-engineering Lead (Hybrid)-March 2024
Warsaw
Mar 27, 2026
About HR Process Design & Re-engineering Lead (Hybrid)

  Post location: Warsaw, Prosta 36

  About the Team:

  HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

  About the Role:

  This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking. This is an individual contributor role reporting to the Head of Process Design and Re-engineering. It entails working in an agile environment partnering with project managers and specialist supporting process change.

  Key Responsibilities:

  Prioritizing, managing and supporting analysis, design, development, and implementation of global HRPS processes and the supporting Citi technology

  Providing innovative approaches to ensure successful transformational change is implemented consistently across all HRPS sites globally.

  Conducting workshops and reviews in support of system redesign and HR business process reengineering (BPR)

  Defining process narratives and documenting workflow , identifying opportunities for productivity and efficiency.

  Evaluating the efficiency of controls and improving them continuously

  Developing global implementation plans engaging appropriate stakeholders , HR Business Partners, HR Delivery, HR disciplines, technology, legal and risk and control as appropriate.

  Accountable for defining HRP&D technology requirements, and overseeing the writing of detailed business and system design requirements

  Leveraging data to provide insights for the HRP&D on identifying future design and re-engineering opportunities

  Initiates the design, implementation and communication of key processes related to the processes managed by HRP&D.

  Ensures process design and re-engineering outcomes are effectively analyzed, reported and actioned

  Participates in ongoing communication across the global business to engage all global employees in initiatives, processes and updates

  Responsible for planning and forecasting requirements in terms of resource management and allocation of work within the workstream or project.

  Key Skills and Qualifications:

  10+ years of experience

  Strong communication skills at all levels (written and verbal)

  Ability to work in agile and autonomous environment.

  High level of self-motivation and planning in order to achieve goals and meet deadlines.

  Ability to make considered risk decisions when ambiguity is a factor.

  Process oriented with the ability to conceptualize ideas

  Change management experience with a strong employee/manager focus

  Practice Citi Lean principles or an equivalent certification in process design or re-engineering

  Fluent English

  Education:

  Bachelor’s/University degree, Master’s degree preferredWhat we offer:

  Professional development in an international role

  Abundance of internal job opportunities locally and globally

  A supportive workplace for professionals returning to the office from childcare leave

  Inclusive and friendly corporate culture where gender diversity and equality is widely recognized;

  A chance to make a difference with various affinity networks and charity initiatives

  Competitive compensation package and consideration for a yearly discretionary bonus

  Attractive social benefits (private medical care, multisport, life insurance, award-winning pension scheme, holiday allowance, award/recognition system; maternity/paternity scheme, hybrid work model, lucrative bonuses within employee referral program, and other)

  Culturally diverse and dynamic environment with the top quality organizational culture

  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

  #LI-AD1

  Job Family Group:

  Human Resources

  Job Family:

  Talent, Development, Learning & Diversity

  Time Type:

  Full time

  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

  View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

  View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

  View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

  Citi is an equal opportunity and affirmative action employer.

  Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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