Microsoft Americas Sales Enablement & Operations organization and the Surface Segment Go-to-Market (GTM) team is seeking an Americas Surface Segment GTM Leader- Field Product Marketing, to manage a team dedicated to driving the day-to-day execution of our Americas Surface commercial sales model, enabling field selling resources, managing Forecast and Pipeline, and landing of our solution sales strategy across all commercial segments. (Small Medium Business, (SMB), Mid-Market, Enterprise, and Public Sector)
This is a highly strategic and leadership-level position that is responsible for supporting and driving the Specialist (Surface and Modern Workplace) community and is accountable for connecting Field Sales, Channel Partner and Device Product teams to learn, share and leverage best practices for landing our strategic priorities for Surface Commercial.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Sales Execution
Develop short- and long-term vision, strategy and planning for the growth and evolution of the Americas Surface commercial sales model
Support end-customer engagement, as a Senior Surface Sales Leader with Americas cross-segment field sales teams. Assist in closing key/strategic deals or resolving customer/field escalations impactingdeals
Pipeline/forecast management: partner with the sales managers and sellers on pipeline/forecast hygiene, coverage and accuracy
Scorecard and KPIs management: Drive metrics, identify gaps (revenue, pipeline and forecast) and drive an action plan to resolve
Facilitate critical Rythm of Business (ROB) processes, including: Surface Solutions Sales Professional (SSP) community calls, Sales Manager community calls, Mega Deal Review Calls, Fiscal Year (FY) planning meetings, Monthly Business Reviews, etc.
Leads their team to identify and track new opportunities or engagement, and develop opportunities to unlock new Surface revenue streams across our commercial segments
Provides direction/guidance on the development, creation, communication, and training of sales assets and sales plays.Helps the team create vision for the customers and develop plans to drive sales. Leveraging cross-functional teams and partners.
Identify root causes of problems with Surface sales revenue/processes/tools and lead Correction of Errors process, where appropriate
Track, analyze and report on status of programs, pilots, business model changes that may require modification of our strategic plan for Surface commercial revenue growth.
Develop and use key cross-functional business outcome measures, tools, and process in partnership with other teams to understand results and drive customer and mutual business success
Guides their team on communicating with sellers and customers, leveraging their business language, to understand their business needs and connect the need to Microsoft technology
Other
Strategic Insights: Leads efforts to retrieve, analyze, and model data to obtain strategic insights. Leads efforts and collaborates with key business partners to validate market sizing and opportunity for the Surface, across all segments. Effectively communicates findings that lead to informed business decisions
Change leadership: Adds value by designing, driving and measuring the success of specific Sales programs of significant strategy and operational impact, designed to change sales and operational behavior. Is an effective advocate for change. Clearly communicates the business rationale for change and gain the support of employees and key stakeholders
Community Building: Is the trusted advisor for the Americas Surface field sellers and Solution Sales Specialist,(SSM) communities, helping solve complex sales problems and connecting sellers to the right engines for support
Prioritization & Simplification: Driving continued improvements in sales capabilities; including individual capabilities, effective opportunity prioritization, efficient teaming, and strategic selling, all resulting in improved resource optimization. Help the teams simplify and bring structure to our business
Culture Creation: Contribute to and foster an inclusive, diverse, and supportive work environment and deliver success through empowerment and accountability by modeling, coaching, and caring.
Embody our Culture (https://careers.microsoft.com/v2/global/en/culture) & Values (https://www.microsoft.com/en-us/about/corporate-values)
Qualifications
Required/Minimum Qualifications
7+ years technology-related sales or account management experience
OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience.
7+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience.
3+ years of people management experience.
Additional or Preferred Qualifications:
10+ years’ experience at the level of a Sales Manager, Device Seller, or Sales Enablementleader with prior leadership experience in seller pipeline, forecasting and change management
Demonstrated experience in effecting change, driving business strategy and process optimization, and organization design through effective cross group collaboration and group evangelization in a matrix organization at an eco-system level
Field sales experience highly preferred
Knowledge of business processes, sales cycles, & pipeline/forecasting management
Successful track record including business development and demand generation
Manages confidentiality without exception
Experience managing a large group of stakeholders and executives
Solution Area Specialists M5 - The typical base pay range for this role across the U.S. is USD $122,400 - $216,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $166,100 - $235,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .