The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation.

　　Main Responsibilities

　　Key responsibilities:

　　Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions

　　Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities

　　Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented

　　Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes

　　Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service

　　Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map

　　Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities

　　Update, maintain and enforce the usage of the Defined Work Instructions (DWIs)and other process documentation

　　Ability to recognize and deal appropriately with sensitive and confidential information

　　Ability to resolve and support technical and functional issues escalated from other team members and clients

　　Ensure compliant use of all systems

　　Support and maintain the client solution workbook and provision functional support as needed

　　Participate and champion innovation activities to drive continuous improvement

　　Support and guide project implementations and go-lives

　　Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role

　　Participates in projects and activities as needed and assigned

　　Key Criteria to monitor performance

　　Adherence to all Security and Compliance procedures

　　100% Attainment of customer SLA agreements

　　Adherence to quality standards

　　Adoption of innovation initiatives

　　Reduction of client escalations through knowledge transfer to both the client and payroll team

　　Demonstrate professionalism and act responsibly

　　Requirements:

　　Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

　　Ability to identify and mitigate risks

　　Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

　　Flexibility to support a global and fast paced environment

　　Attention to detail

　　Excellent written and verbal skills

　　Self-motivated and a willingness to learn

　　Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

　　Essential

　　BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

　　3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

　　Expert knowledge on payroll processes, practices and associated legislation

　　Desirable

　　HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

　　Payroll certifications

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions