DescriptionAdministrative Assistants fulfill a variety of responsibilities and administrative office support functions. They will provide a variety of support functions including announcing guests or visitors, taking payments, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Administrative Assistants may be called upon to arrange accommodations for meetings (lunch, room setup, etc.), provide guidance to applicants, and provide general information to any walk-in customers.Days: Monday - FridayHours: 7:00 am - 5:00 pmResponsibilities of Position:Welcome on-site visitors, determines the nature of business, have them sign in as needed, and announce visitors to appropriate personnel.Provides customer service to all walk-in customers, taking payments, general service/account questions, and communication of any necessary issues or changes to the Customer Service Manager/Supervisor.Answer phones promptly and courteously utilizing company procedures.Receives daily mail and internal correspondence for distribution.Assists/processes monthly department audits.Receive and respond professionally and courteously to all customer inquiries.Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.Work in conjunction with other departments to resolve customer issues.Log and record information on customer accounts.Create and close work orders/interactions, as required.Resolve customer account issues and adjust accounts accordingly with verification from management, when required.Work special data entry projects with accuracy and complete in time to meet deadlines.Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.Maintains a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and managementKeeps information confidential. Comply with company data integrity and security policies.Arrange accommodations for meetings (lunch, room setup, etc.)Other duties as assigned by management.Skills & Abilities Needed for Position:English/Spanish bilingual preferred.Excellent knowledge of office functions.Excellent verbal & written communication skills. English/Spanish bilingual preferred.Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.Always presents and maintains a professional appearance and demeanor.Ability to handle a heavy call volume in a professional and efficient manner.Must be organized and detail-oriented with the ability to multitask.Proven analytical/problem-solving skills for the customer and the company.Excellent customer service and data entry skills.Efficient and effective work habits to work both independently and as a team, meeting, and exceeding call center standards.Ability to identify the root cause of issues, make decisions, and provide solutions.Ability to react well under pressure and treat others with respect.Additional Working Conditions/Aspects:Ability to work flexible hours; overtime, weekends, and/or holidays.Ability to work overtime, weekends and/or holidays.Legally eligible to work in the United States.Valid driver's license (if applicable).Must successfully complete pre-employment testing.Must be able to read and speak the English language.This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as