What’s the job?

　　The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Manager you’ll help the General Manager in supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.

　　You will report to the Rooms Division Manager.

　　Your day-to-day

　　Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

　　Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation).

　　Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.

　　Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.

　　Handle complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.

　　Ensure staff is properly trained and has the tools and equipment to carry out job duties

　　Promote teamwork and quality service through daily communication and coordination with other department managers.

　　May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

　　Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

　　What we need from you

　　Bachelor’s degree in hospitality or related field.

　　+2 years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.

　　Fluent in English and Spanish. Other languages preferred.

　　Opera knowledge will be highly valuable.

　　Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

　　What to expect from us

　　Be part of the opening team!

　　Competitive salary.

　　Discounted international room rates.

　　Employee recognition programmes.

　　Training programmes and access to IHG’s training tool.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.