The schedule for this position is: Tuesday - Saturday, 7:00am-3:30pm ​

　　Requirements

　　High School Diploma or GED equivalent required

　　Associate’s or Bachelor's degree is preferred

　　Previous diagnostic laboratory experience ; 3+ years is preferred

　　Prior leadership or training experience is a plus

　　Experience working in a specimen management environment is preferred

　　Prior healthcare industry, such as a physician's office or a hospital highly is a plus

　　Knowledge of Microsoft Office suite is required

　　Experience with Salesforce.com and/or Laboratory Information Systems is preferred

　　Strong verbal and written communication skills and excellent ability to listen and respond

　　Must be courteous with strong customer service orientation

　　Excellent multitasking abilities required

　　Strong flexibility and the ability to manage and adapt to changing priorities quickly

　　Job Duties/Responsibilities

　　Assist supervisor with the guidance of the specimen management staff

　　Provide support and training to new and current staff as requested by leadership

　　Handle any escalations in order to resolve any account inquires or issues

　　Act a liaison between LabCorp, the customer base and patients

　　Speak with customers in a courteous, friendly, and professional manner using protocol procedures

　　Provide additional customer education and information as needed

　　Work in multiple databases to research complex issues and questions

　　Create and monitor the daily workflow

　　Notify clients of test results in a timely and accurate manner

　　Participate in activities designed to improve customer satisfaction and business performance

　　Perform administrative support for medical record management and internal records to assure HIPAA compliance

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

　　For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .