HOLA Support Specialist

Salary

$38,792.00 - $49,441.60 Annually

Location

Orlando, FL

Job Type

Full Time

Job Number

24-330

Department

Executive Office-Mayor

Division

Office of Equity

Opening Date

05/27/2024

Closing Date

5/31/2024 5:00 PM Eastern

Description

Benefits

Questions

Description

ONLY CITY OF ORLANDO EMPLOYEES MAY APPLY

Who We Are

Orlando, The City Beautiful

For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.

This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.

Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.

Come be part of our community with the City of Orlando.

Nature of Work:

Performs administrative and clerical work of a diverse nature in support of the goals and objectives of the Hispanic Office for Local Assistance (HOLA). Provides exceptional customer service support which requires performing tasks with tact, sensitivity, discretion, and courtesy. Uses sound independent judgment to provide and recommend assistance programs based on the needs and priorities of clients. Duties include screening clients via phone, email, and in-person to provide appropriate assistance program information, assisting clients to complete applications for assistance programs such as utilities, rent, food stamps, and other programs, possibly giving directions to seasonal employees, and attending and participating in City of Orlando-sponsored events to promote HOLA. Work is performed under the general instructions and guidelines of the HOLA Coordinator. Performance is reviewed while in progress through work achieved. Incumbent must work evenings, weekends, and/or holidays as required.

Minimum Requirements

Associate's Degree in Business, Management, Office Management required, or related field and two (2) years of secretarial experience required, preferably with office management responsibilities; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Must type 35 CWPM, have a working knowledge of Microsoft Office Suite programs, and be able to speak, read, and write Spanish.

Typing Test Information:

Tests are administered by invitation only.

Only applicants meeting the minimum qualifications will be invited via email. Invitations will be sent to the email address listed on the application.

Applicants will have (3) three days from the date of the invitation to complete the test. Tests may be completed virtually or onsite.

Applicants are allowed one opportunity to pass the typing test within a posting period or any given 30 days. Scores are valid for one year

IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at [email protected] or 407.246.2062.

Supplemental Information

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

Two (2) years of direct experience for an associate degree;

Four (4) years of direct experience for a bachelor's degree;

Six (6) years of direct experience for a master's degree; or

Nine (9) years of direct experience for a doctoral degree

01

What is the highest level of education you have attained?

Less than high school

High school graduate or equivalent (GED)

Technical school completed

Some college (less than 60 semester credits)

Associate degree or equivalent (60 or more semester credits)

Bachelor degree (120 or more semester credits)

Master degree

Doctorate degree

02

How much experience do you have in secretarial / administrative / office management work?

You must provide details in your online application or resume.

None

Some but less than six months

Between six months and one year

Between one and two years (less than two)

Between two and three years

More than three years

03

Are you fully bilingual in English and Spanish, both spoken and written?

Yes

No

04

Do you have a typing score of 35 corrected words per minute (CWPM) or greater within the last 12 months on record with City of Orlando?

Yes

No

05

How would you rate your skill and experience with the current release of Microsoft Word?

I am a BEGINNING user of Microsoft Word.

I am an INTERMEDIATE user of Microsoft Word.

I am an ADVANCED or EXPERT user of Microsoft Word.

I have no skill or experience with Microsoft Word.

06

How would you rate your skill and experience with the current release of Microsoft Excel?

I am a BEGINNING user of Microsoft Excel.

I am an INTERMEDIATE user of Microsoft Excel.

I am an ADVANCED or EXPERT user of Microsoft Excel.

I have no skill or experience with Microsoft Excel.

07

How would you rate your skill and experience with the current release of Microsoft PowerPoint?

I am a BEGINNING user of Microsoft PowerPoint.

I am an INTERMEDIATE user of Microsoft PowerPoint.

I am an ADVANCED or EXPERT user of Microsoft PowerPoint.

I have no skill or experience with Microsoft PowerPoint.

08

How would you rate your skill and experience with the current release of Microsoft Outlook?

I am a BEGINNING user of Microsoft Outlook.

I am an INTERMEDIATE user of Microsoft Outlook.

I am an ADVANCED or EXPERT user of Microsoft Outlook.

I have no skill or experience with Microsoft Outlook.

09

Do you have a Associate's Degree in Business, Management or Office Management?

Yes

No

Required Question

Agency

City of Orlando

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