Job Title: Customer Service Representative

Job Description

Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals. Handle incoming calls and outbound calls per shift. Accurately and completely capture information and update systems appropriately. Provide availability, tracking, and shipping information for patient’s medication as needed. Assist new and returning patients with their application process for services.

Hard Skills

Pharmacy

Customer Service

Job Type

This is a contract position with a duration

Work Site

This is a fully on-site position in Louisville, Kentucky.

Work Environment

Different Shifts available-- 10am or 11am start time: Desk job in a closed-door pharmacy talking to patients and providers on the phone. Calls are auto connected so you will be on the phone constantly. 3-week training in person (8:30 to 5pm). Dress code: Business casual during training, then transition to more casual.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

Medical, dental vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life ADD for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DEI are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.