The helpdesk technician will Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates.

　　MAJOR RESPONSIBILITIES/DUTIES/TASKS

　　Efficient, knowledgeable, and professional telephone, email, and face-to-face support of the user population to address requests.

　　Thoroughly and accurately document all activity in the organization’s trouble-ticketing system.

　　Troubleshoot issues presented in a timely and accurate fashion.

　　Provide end user training and assistance where required.

　　Collaborate with other IT support personnel for topics beyond the scope of first level support.

　　Ability to independently organize own work to meet established objectives, using discretion in performing duties.

　　Consistently provide polite, professional, and patient telephone support for a wide range of technical support needs to a geographically dispersed user population representing widely varying levels of technical capabilities.

　　Work with end users to identify and deliver required software and hardware service via telephone, email, and in-person interaction.

　　Troubleshoot issues presented in a timely and accurate fashion.

　　Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and hardware, networked peripheral devices, and telecommunications services.

　　Perform on-site and remote analysis, diagnosis, recommendation, and implementation of corrective solutions for complex PC issues.

　　Assist in maintaining an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.

　　Maintain up-to-date knowledge of relevant software and hardware products.

　　Education/Experience Required:

　　Acceptable Major/Discipline of: Computer Science; Information Technology; Computer Technology; Computer Information Systems; Business Information Systems; Computing & Security; Information Sciences.

　　Theoretical and practical knowledge of software and hardware and exposure to assisting others with needs related to the topics.

　　Excellent technical knowledge of network operations and PC hardware and peripherals.

　　Comprehensive working knowledge of computer systems and commonly used software, specifically current versions of Microsoft Windows and Office suite of products.

　　Capability to quickly grasp support requirements for software and processes specific to the user-operating environment.

　　Travel required? (non-field work related): Yes / <10 %

　　REQUIRED Software Proficiency:

　　Microsoft Windows up to and including current version; Microsoft Office up to and including current version.Desired Software Proficiency:

　　Experience with a variety of Microsoft products, Trellix, Adobe Acrobat, Intel-based PC hardware, and Entrust technologies, associated certifications desirable. PowerShell skills a plus.REQUIRED:

　　United States CitizenshipAmentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

　　Labor Law Posters (https://postings.govdocs.com/#/vxSkbztPuAwwxfs)

　　EEO including Disability/Protected Veterans