Apply NowHelpdesk Configurator Analyst at Ivalua (View all jobs)

　　Pune

　　Helpdesk Configuration Analyst

　　This is an exciting opportunity for aHelpdesk ConfigurationAnalystat Ivalua. You are involved in the Administration and Configuration Support service of IVALUA solutions (Level 2 Support). You will work on multiple accounts, from different industries to assist our customer’s Administrators.

　　About Ivalua

　　Ivalua is developing a new generation of Procurement technology products. “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration.

　　About the Team

　　You will be part of the Help Desk and Support Team whose mission is to provide 1stand 2ndlevel functional and technical support to users and Administrators, help and guide Administrators to successfully deliver enhancements, updates and upgrades of their platform. The Support Team operates with high quality standards and strong commitment to excellence and efficiency. Our customers are mostly from our installed base within the APAC region, as we are part of a larger worldwide support team. We are very customer oriented, team oriented, and take great pride in making sure our customer’s users have a “Best in Class” experience with our platform.

　　Key Responsibilities:

　　You process requests from our customer’s platform administrators or their partners who wish to adapt and configure their solution from the user interface, using all configuration tools available in the platform

　　You work with international customers mostly from the APAC zone in English.

　　You are required to discuss with the customer, their needs and the possibilities of implementation and will be responsible for the functional solutions provided.

　　You may also be required to assist administrators with setting up SQL queries as part of their reporting.

　　You will benefit from training on our IVALUA Buyer solution leading to Ivalua certification.

　　You will be trained on our clients' applications to become a functional expert.

　　Help configure workflows, alerts, reports and more

　　Skills You Need to Succeed:

　　2+ years’ experience in web-based software development and software configuration

　　Solid SQL experience is required

　　Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus

　　Self-driven, results oriented, autonomous, with strong communication and learning skills

　　Fluent English spoken and written.

　　English is required as we serve customers throughout APAC location and a significant majority of business is conducted in English

　　Some travel may be necessary (occasional)

　　Experience in software development, primarily in C# .NET is a big plus

　　Preferred Education:

　　Bachelor’s degree Computer science, or a closely related field or foreign equivalent

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