NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

　　We are currently seeking a [[Helpdesk Associate]] to join our team in [[Guadalajara]], [[Jalisco]], [[Mexico]].

　　NTT DATA, Inc. currently seeks a Helpdesk Associate - Part Time - to join our team in Guadalajara.

　　Location: Guadalajara, Jalisco. Mexico.

　　Requirements:

　　• Availability to work 22.5 hours per week

　　• Interest in working at morning shifts

　　• Advanced English

　　• Looking to work in IT Environment

　　• 6 months of experience in Customer Service

　　We Offer:

　　• Competitive salary

　　• Grocery Tickets - 12% of base salary

　　• 30 days of Christmas bonus

　　• 12 days of vacations

　　• 50% Vacation bonus

　　• Savings Funds

　　• 5 personal days per year

　　• Medical insurance

　　• Life insurance

　　• Dental Insurance

　　• Discounts with selected Optics

　　• Opportunity to grow in the company

　　Activities

　　• General L1 support for hardware and MS Office packages

　　• Advance technical support for in-house applications and developments

　　• Answer technical support calls providing and escalating to other support groups

　　• Provide support based on email generated requests or reports

　　• Document troubleshooting steps and detailed description of the customer incidents and requests

　　• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

　　About NTT DATA Services

　　NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

　　NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

　　Job Segment: Help Desk, Information Technology, Technical Support, Application Developer, Consulting, Technology