Kforce has a client in Coral Gables, FL that is seeking a Help Desk/IT Technician.Responsibilities:

　　Provides support to end users on a variety of issues; Identifies, researches, and resolves technical problems

　　Tracks and monitors the problem to insure a timely resolution

　　Assists in managing vendor relations in the supply and facilities areas

　　Relies on instructions and pre-established guidelines to perform the functions of the job

　　Works under immediate supervision

　　Receiving, prioritizing, documenting and actively resolving end user help requests and incidents, as well as escalating tickets when appropriate to maintain SLA expectations

　　Escalate problem (when required) to the appropriate level (Sys Admin, Infrastructure, Dev Ops)

　　Assist with onboarding of new users

　　Serve as the first contact with customers who need technical assistance via the phone, email and in person

　　Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware

　　Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

　　Shows users basic computer functions and procedures such as how to use email, basic word processing, and other applications

　　Educates users on security policy when violations are found in their PC; These policy violations are to be reported to the CISO

　　Works closely with the Systems & Network staff to ensure that all user needs are met in a timely manner

　　Actively promotes adherence to the company's End-User computing policies

　　Reports urgent problems to the IT Department Managers

　　Keep inventory of all equipment, software, and license users

　　High School diploma/GED, technical certification or experience in computer technology or related field

　　Comp TIA (A , Net , Sec ) preferred

　　MCP (Microsoft Certified Professional)

　　Proven experience as a help desk technician or other customer support role with a minimum of two (2) years related experience required

　　Knowledge of commonly used concepts, practices, and procedures within the banking and technical field

　　Ability to absorb and retain information quickly

　　Good communication skills and ability to work well in a team

　　Keen attention to detail, including proficiency in clear and understandable ticket documentation

　　Extensive knowledge of Microsoft products (Windows 10/11, Office 365, Teams, etc.)

　　Proficiency with IOS devices (iPhones, iPads, MACs)

　　Flexibility to work a variety of shifts with minimal notice

　　Experience in banking systems such as Jack Henry, Swift, Fedlink and Assist are desired but not required

　　Able to speak, read and write English; Portuguese and Spanish preferred

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:25.00Maximum Compensation:33.00