Req ID: RQ166041

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Top Secret/SCI

　　Public Trust/Other Required: None

　　Job Family: Help Desk

　　Skills:

　　Computer Hardware,Help Desk Support,Technical Support

　　Certifications:

　　CompTIA - Security+ - CompTIA

　　Experience:

　　10 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　Transform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

　　At GDIT, people are our differentiator. As a Help Desk Technician IV, you will help ensure today is safe and tomorrow is smarter.

　　HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACT

　　Handles all incidents and service requests (Tier 1-3).

　　Helps technicians resolve AF customer incidents and requests on a first call basis as applicable.

　　Develops, maintains, and updates the Service Desk SOPs.

　　Maintains all service desk related documents and templates in the Government-approved location.

　　Coordinates, administers, and reports to the Government all service desk customer survey responses.

　　Manage users’ account accesses in accordance with CDC procedures and best practice, including passwords and account verification, creation, deletion, and archiving.

　　Develops, maintains, and updates the Service Desk SOPs. Maintains all service desk related documents and templates in the Government-approved location. Coordinates, administers, and reports to the Government all service desk customer survey responses.

　　WHAT YOU’LL NEED TO SUCCEED:

　　Education: BA/BS or MA/MS

　　Required Experience: 10 years of experience

　　Security Clearance Level: TS/SCI

　　Required Certification: Security+ required, Technical Support Specialist 411 compliant.

　　Preferred Skills: ITIL Foundation 4

　　Location: On Customer Site

　　US Citizenship Required

　　GDIT IS YOUR PLACE:

　　401K with company match

　　Comprehensive health and wellness packages

　　Internal mobility team dedicated to helping you own your career

　　Professional growth opportunities including paid education and certifications

　　Cutting-edge technology you can learn from

　　Rest and recharge with paid vacation and holidays

　　#DCGSEPS #DCGSEnterpriseIT

　　The likely hourly rate for this position is between $25.29 - $42.24. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

　　Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.